Human Resources Generalist

The Human Resources Generalist is responsible for providing comprehensive human resources support including talent acquisition, onboarding, benefits administration, employee engagement, and compliance with employment laws and regulations. This position serves as a trusted resource to employees while ensuring HR practices are consistent, compliant, and aligned with organizational goals. The ideal candidate is a team player with a positive, can-do attitude and a willingness to jump in and help when needed, possessing strong interpersonal skills, excellent problem-solving abilities, and a solid understanding of HR best practices.

Responsibilities:

• Assist with end-to-end recruitment processes including: sourcing and screening, providing guidance on the selection of candidates, processing offers, and background checks.
• Partner with hiring managers to support recruitment efforts, role definition, and workforce planning.
• Maintain candidate pipelines and applicant tracking systems.
• Benchmark and enhance recruiting processes to ensure outstanding applicant experience.
• Create, update, and maintain job descriptions and job postings as needed.
• Coordinate with the training team to facilitate employee orientation.
• Initiate employee exit interviews including communications with the management team and exiting employee.
• Administer employee benefits programs, including health, dental, vision, retirement, and wellness initiatives.
• Serve as the primary contact for benefits-related questions and problem resolutions.
• Assist with annual open enrollment and ensure compliance with benefits regulations.
• Support change management efforts related to organizational initiatives.
• Maintain compliance with employment laws, regulations, and internal policies.
• Contribute to HR reporting and analytics to support decision-making and process improvement.
• Participate in the development and implementation of HR policies and procedures.
• Follow and adhere to all company policies and procedures.
• Support and/or lead HR projects and company initiatives.

Qualifications:

• Bachelor's degree in business or related field with 3+ years of solid experience as a HR Generalist.
• PHR or SHRM certification a plus.
• High volume recruiting in a multi-state call center environment a plus.
• Strong MS Office skills including Excel and PowerPoint.
• Experience with ATS and HRIS systems. Paylocity a plus.
• Strong interpersonal skills, excellent problem-solving abilities, and a deep understanding of HR best practices.
• Experience recruiting and employing creative recruitment and retention strategies.
• Proven leadership and collaboration skills – must be able to establish and maintain effective working relationships and have the ability to influence stakeholders at multiple levels within the organization.
• Well-developed analytical, problem solving and decision-making skills.
• Experience benchmarking, researching and implementing best practices.
• Continuous improvement mindset.
• Passion for diversity, wellbeing, and employee engagement.
• Understanding of business issues, HR fundamentals, metrics, and customer service.
• Strong interpersonal skills, excellent problem-solving abilities, and a deep understanding of HR best practices.
• Self-driven and flexible with the ability to work within a dynamic, fast-paced environment.
• Accuracy and strong attention to detail.
• Strong organizational skills, ability to follow directions, multi-task and manage multiple tasks and meet deadlines.
• High degree of accuracy, consistency, reliability, dependability, and discretion.

The physical demands work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is generally performed in an office environment. Must be able to remain in a stationary position for extended periods. Constantly operates a computer and other standard office equipment. Communicates frequently with others in person, over the phone, and via email or other electronic means.