Human Resources Generalist

Job Title: Senior HR Generalist

Location: Hybrid in San Jose 3 days

Duration: 9 months Contract Possibility of Extend or Conversion

Work type: W2

Intelliswift Software Inc. conceptualizes, builds, and supports the world's most amazing technology products and solutions. Our team of rich experts from diverse backgrounds contributes to making Intelliswift one of the most reliable partners in IT and Talent solutions. We specialize in delivering world-class Digital Product Engineering, Data Management and Analytics, and Staffing Solutions services to Fortune companies, SMBs, ISVs, and fast-growing startups.

Job Description:

• This is a standout opportunity to collaborate with employees and managers during pivotal moments, offering mentorship that truly makes a difference! As a Senior HR Generalist in a client-facing role, you’ll be a go-to resource for complex case types including organizational changes, leave, and accommodation
• support—playing a key role in delivering clarity, care, and confidence to employees when they need it most.
• You’ll collaborate with peers across the Employee Resource Center (ERC), our leave vendor, and Employee Relations partners to resolve employee requests, manage HR cases, and drive improvements that expand how we deliver scalable, high-quality support. The ERC is an integral part of our broader Scaled Delivery organization.

What you’ll do:

• Provide consultation and guidance to all levels of the organization on sensitive work-related issues, such as organization changes, accommodations, and leave-related policies
• Triage and respond to questions from our internal HR teams to collaborate on cases, assess options, and provide risk assessments
• Lead the intake, triage, and resolution of complex HR inquiries with speed and empathy, aligningcross-functional resources to connect impacted individuals to the right support
• Leverage case management systems to address employee needs with care and efficiency—using reporting and insights to identify trends and inform strategies that strengthen our business
• Partner with various collaborators as needed (Legal, Security, Employee Relations, HRBPs, etc.); demonstrate the capacity to communicate efficiently at all levels
• Foster continuous team enablement by providing compelling updates on process and policychanges—equipping colleagues with the clarity and self-assurance to excel
• Influence and contribute to process improvements that drive business scalability
• Bring insight to and collaborate on projects that drive impact across the organization

What you need to succeed:

• Proven HR expertise with specialized knowledge in complex HR topics such as organizational changes, leave of absence programs, and interactive accommodation processes, ensuring employees receive support with care, compliance, and confidence
• Demonstrated problem-solving capabilities for complex cases, with an understanding of the need to be both compassionate and firm to navigate various business challenges
• Manages a full caseload independently with accuracy and consistency — meeting SLA timelines and maintaining audit-ready documentation from the start of the assignment
• Strong communication skills, including written and oral communication
• Applies existing tools and workflows effectively, and flags process gaps or improvement ideas to the team as they arise
• Demonstrated ability to work independently and make decisions with confidence—delivering results in fast-paced environments and meeting deadlines, time constraints, and SLAs
• Ability to build trust and apply judgment to make decisions on cases and partner concerns
• Bachelor’s degree or equivalent experience preferred; 3+ years of HR experience preferred

Equal Employment Opportunity Statement

Intelliswift celebrates a diverse and inclusive workforce. We offer equal employment opportunities to all applicants and employees. All qualified applicants will be considered regardless of race, color, sex, gender identity, gender expressions, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other protected basis under the law.

Americans with Disabilities Act (ADA)

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact Intelliswift Human Resources Department

Other Employment Statements

Intelliswift participates in the E-Verify program.

Learn More

For information on Intelliswift Software, Inc., visit our website at www.intelliswift.com.