Human Resources Generalist

Job Purpose

The purpose of an Industrial Relations/Employment Relations (IR/ER) Specialist is to manage and maintain positive relationships between an organization and its employees. Their role encompasses various responsibilities aimed at promoting fair and respectful treatment of employees, ensuring compliance with labor laws and regulations, and resolving workplace conflicts or disputes effectively. IR/ER Specialists ensure that the organization complies with relevant employment laws, regulations, and industry standards. Help to resolve workplace conflicts and disputes in a fair and equitable manner. The incumbent work to foster a positive work environment that promotes employee engagement, satisfaction, and retention.

Industrial Relations

Case management and employee advice

• Manage assigned grievances, misconduct, attendance, probation, performance improvement and other employment cases from intake through approved closure. Establish facts, identify issues and prepare reasoned recommendations for the IR Lead.
• Provide managers and HRBPs with practical process guidance; review supporting evidence and draft case correspondence, including show-cause, warning, probation and PIP documents, for the required review and approval.
• Maintain the case register, chronologies, action plans and restricted files. Provide proactive progress updates, follow up owners and escalate deadlines, gaps, conflicts or emerging risks promptly.
• Support managers in documenting performance gaps, expectations, assistance, check-ins and outcomes; assess the completeness and consistency of the record before recommendations are escalated.

Investigations and formal proceedings

• Conduct or support authorised investigations: prepare an investigation plan, gather and preserve evidence, interview relevant parties and prepare factual reports distinguishing allegations, evidence, findings and recommendations.
• Coordinate Domestic Inquiry arrangements, notices, evidence packs, witnesses and records while preserving panel independence and the employee’s opportunity to respond.
• Support harassment, protected complaints and EthicsPoint matters within the assigned mandate, with controlled access and escalation of safeguarding or retaliation concerns.
• Prepare case summaries and records for external advisers, authority meetings and employment disputes. Support restructuring or separation cases and implement approved actions within delegated authority.

IR policies capability and MSBIP coordination

• Monitor relevant employment-law and practice developments; assess operational implications with the IR Lead and advisers, and prepare policy, procedure and template updates for approval.

• Coordinate with approved external-adviser to deliver manager guidance and training on documentation, performance management, grievances and disciplinary processes.

• Support MSBIP IR process harmonisation and country cases as assigned (i.e. PIP process via EC), working with Country HR and local advisers on country requirements and local execution.

• Analyse case trends and recommend preventive action and process improvements.

• Manage and organize any functions successfully related to employee engagement.

• Be the liaison personnel on matters related to Mental Health awareness and support the employees including HOD.

• Oversee the updating of engagement activities into AMSB Sharepoint.

Other defined HRBP support

• Provide day-to-day HR guidance to employees and managers on approved policies and routine people processes, maintain meeting actions and follow-up, and escalate complex matters to the HRBP or relevant specialist.
• Coordinate employee lifecycle processes and payroll, benefits and reward inputs with HR Operations team and relevant HR COEs, ensuring complete documentation, timely hand-offs, resolution of discrepancies and delivery of retained local tasks within delegated authority.
• Coordinate performance, calibration, talent-review and learning activities, including participant data, communications, materials, logistics, confidential records, completion tracking and follow-up on approved actions.
• Coordinate promotion cycles and Accounting Knowledge Test, calculate promotion salary adjustments for cycle nominations and internal requisition appointments, and coordinate review documentation, approvals and implementation.
• Coordinate surveys, workshops, organisation-development interventions, engagement and change initiatives, including local communications, logistics, feedback, project tracking and escalation of implementation or adoption concerns.
• Consolidate and validate workforce and cost data, maintain organisation charts and planning models using approved assumptions, and prepare people reports, review materials and action trackers to support human capital planning.
• Coordinate documentation for job evaluations, job-code and position changes with COE Total Rewards, TA, and HR Operations.
• Identify recurring process issues and work with the relevant owners to simplify trackers, templates and hand-offs and implement approved improvements.

Undertake other ad hoc duties and provide support for HR-related activities and initiatives as assigned from time to time

Employee Relations & Engagement

• Plan and execute effective and continuous communication that relates to employee engagement initiatives and activities partnering with ASRC & close collaboration with EVP respective pillar.
• Support and collaborate with Global team for Culture & Engagement Survey that will enable the Company to track employee engagement progress, participation and report.
• Planning and organizing the employee focus group result, plan, and proposed actions to be taken to the HOD and present the results to the related stakeholders.
• Support and collaborate with EVP respective team of employee events, ie. annual dinner/family day/staff excursion, to be organized successfully yearly.
• Manage and oversee the yearly Townhall Session with the Managing Director to be conducted successfully every 2 months.

Qualifications

• Bachelor's degree or equivalent experience in Business, Human Resources, or related area
• 3+ years' of experience working in Human Resources
• Strong interpersonal and communication skills