Human Resources Intern

Job Summary

The Human Resource – Employee Services Intern supports the HR Employee Services team in delivering efficient and accurate HR support to employees. This role provides hands-on exposure to core HR operations, employee records management, and employee query resolution, helping ensure a positive employee experience and compliance with internal policies and procedures.

Key Responsibilities

Employee Services Support

• Assist in responding to employee inquiries related to HR policies, benefits, payroll, attendance, and employment records.
• Support the management of HR tickets or cases through an employee services or helpdesk system.
• Escalate complex concerns to appropriate HR teams when necessary.

HR Operations & Administration

• Assist in maintaining and updating employee records in HRIS or internal databases.
• Support onboarding and offboarding documentation and coordination.
• Help prepare employment-related documents such as certificates, letters, and confirmations.
• Assist in processing employee data changes (personal information, job updates, status changes).

Documentation & Compliance

• Ensure proper filing and organization of HR documents in both electronic and physical formats.
• Support HR audits, compliance checks, and documentation requirements.
• Maintain confidentiality of employee data at all times.

Reporting & Process Support

• Assist in preparing basic HR reports, trackers, and dashboards.
• Support process improvement initiatives and documentation of standard operating procedures.
• Perform other HR administrative tasks as assigned.

Qualifications

• Currently pursuing a degree in Human Resources, Psychology, Business Administration, or a related field.
• Basic understanding of HR processes and employee lifecycle.
• Proficiency in MS Office or Google Workspace (Excel, Word, Email).
• Strong attention to detail and organizational skills.
• Good written and verbal communication skills.
• Ability to handle confidential information responsibly.
• Willingness to learn and work in a fast-paced environment.
• Team-oriented and service-focused mindset.