Human Resources Lead

Join Symbos and be part of a team that's redefining excellence in business process outsourcing across Australia, New Zealand, and Fiji.

Working as our Human Resources Lead, you will lead the day-to-day delivery of HR support across our Fiji operations. You will lead a small team of HR Officers and work closely with business leaders, providing practical advice across employee relations, performance and workplace matters.

In this role, you will;

• Lead, support and develop our HR Officers team
• Provide practical HR advice and guidance to leaders
• Manage employee relations, performance, disciplinary, grievance and termination matters
• Support consistent and compliant HR practices across the business
• Apply your knowledge of Fiji employment legislation to workplace matters
• Identify and escalate complex people matters and emerging risks
• Work collaboratively with our broader HR, Talent Acquisition and Learning & Development teams

What you will bring;

• Strong generalist HR experience, ideally within a fast-paced or high-volume environment
• Experience coaching, supporting or leading HR professionals
• Hands-on experience managing employee relations and performance matters
• Sound working knowledge of Fiji employment legislation
• Strong judgement and confidence providing advice to leaders
• Clear communication and stakeholder management skills
• BPO, contact centre or other service-based industry experience will be highly regarded

What’s in it for you:

• Join RCL Services at an exciting time of growth across our Fiji operations, with opportunities to collaborate with experienced senior leaders
• Access to professional learning and development opportunities to support your continued growth
• Be part of a values-driven organisation where care, collaboration, innovation and accountability shape how we work
• Take advantage of a range of people-centred benefits designed to support you at work and beyond

Apply today or reach out to danielle_[email protected] for more information About RCL Services RCL Services is part of the Recoveriescorp Group which has been operating in the contact centre space for over 30 years. Our mission is to help communities build financially sustainable futures through successful and socially responsible credit experiences and we’re pleased to see our people live this mission every day!

We understand that in order to achieve our mission, we must engage a workforce that represents the diverse communities and customers we support across Australia and New Zealand.

That’s why we are committed to ensuring everyone is treated fairly, with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA+ community.