Human Resources Manager

Job Location/Region - Auckland New Zealand

Number of Positions Available - 1

Employment Type - Permanent, full time

Days required - Rotating roster Including Weekends

Hours Per Week - 40 Hours

Company:

Marriott International is the world's leading global hospitality company, offering the most powerful portfolio in the industry. With 10,000+ properties across 139 countries and territories, our 38+ brands give people more ways to connect, experience and expand their world.

Learn about our 38 hotel brands at www.marriott.com/marriott-brands.mi. Find YourWorld.™

About Four Points by Sheraton Auckland

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way.

Four Points by Sheraton is a hotel brand owned by Marriott International, one of the world's largest hotel chains. A modern, upscale hotel located in the heart of Auckland. The hotel offers 255 spacious guest rooms and suites, all of which are equipped with modern amenities. The hotel features an on-site restaurant, The Queen's Head Bar and Eatery as well as a rooftop bar (The Churchill) with panoramic views of the city.

What we are looking for

• A minimum of 2 years of related work experience as a Human Resources Manager
• International hospitality (hotels) brand exposure would be preferred

JOB SUMMARY

The Human Resources Manager will be required to lead, organise, manage and develop the operations of the Human Resources department to ensure that a high performance culture is created and maintained at each level of Associates within the hotel. A high performance culture is an environment which translates the Hotel’s Operating Goals and Vision into action through embracing the Marriott Values.

CORE WORK ACTIVITIES

• Implementation and administration of Human Resources policies, practices and procedures in line with Marriott and local standards.
• Participate in the preparation of the Strategic Business & Operation Plans
• Develop and implement detailed Human Resources plans to support business objectives.
• Continually review & align Human Resources strategy to match the ever changing business needs; understand short-term and long-term impact of business decisions; demonstrate knowledge of and educate others about how one's work aligns with the overall business/brand strategy, and ultimately shareholder value.
• Develop and implement effective organisational structures which reflect the Hotel’s business goals and manning guide.
• Provide a professional, advisory and executive support service to the General Manager and Executive Committee to assist in meeting strategic goals of the establishment. Be pro-active in highlighting potential opportunities & threats and liaise with team to drive cultural changes.
• Liaise with and advise Executive Committee and General Manager regarding all facets of the Human Resources discipline including Associate and Industrial Relations matters.
• Liaise with and advise Department Heads regarding all facets of the Human Resources discipline including Associate & Industrial Relations matters.
• Develop recruitment strategies with a focus on being an “Employer of Choice” and oversee the efficient and timely hiring of all Associates.
• Recruit actively for all other levels.
• Oversee the establishment and maintenance of contacts with Hospitality Schools to set up a system for entry-level employment & program implemented.
• Responsible for the development, maintenance & co-ordination of the Hotel training and development activities including but not limited to; Training Budget, Hotel Training Needs Analysis, Training programs and evaluations. Provide management with Training and Development programs to address both, identified needs and comply with Corporate Policy. Oversee the implementation of training systems and programs that ensure all Associates have the necessary framework and skills to perform their job efficiently and effectively.
• Develop Department Heads so that they may improve their own Human Resource Management practices within their area. Be a competent trainer, both one on one and classroom style, in all of the facets of the Human Resources Discipline.
• Oversee all Associate relations and labor-related matters as they relate to federal, state and local employment and civil rights laws.
• Be familiar with all applicable collective bargaining agreements and relevant local labor union(s).
• Ensure compliance with all Human Resources legislation and keep up to date with changes to “Country” legislation, which may affect the Hotel.
• Ensure key legislation is communicated to relevant associates. Ensure all Marriott policies related to HR are adhered to at all times.
• Develop relevant policies in line with changes in legislation and communicate to the management team.
• Attend to all industrial relation matters including legislation interpretation, union negotiations and implementation of restructuring.
• Represent the employer’s interest in all employment related legal proceedings and industrial disputes.
• To provide an advice service to both managers and associates on HR policy, legal requirements, staffing issues, and act as an arbitrator where necessary.
• Implement and manage an effective and fair grievance procedure in line with appropriate legislation.
• Work with departments to ensure understanding of Work, Health & Safety legislation and its impact on Associate management.
• Be an active member of the Safety committee and assist in the preparation of a health & safety strategic plan that includes an annual audit with an action plan devised to address any shortfalls.
• Oversee effective workplace injury management, ensuring rapid return to work programs are in place for all associates.
• Monitor absenteeism and work with Department Heads to suggest and implement reduction strategies. Take a proactive role in cases of extended or repeated sickness absence.
• Personally ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety rules.
• Work with Finance to ensure compliance with all Associate Health Insurance administration, ensuring Associates receive correct benefits and that all information communicated to relevant authorities on a timely basis.
• Coordinate and assist the division heads in the preparation of the hotel’s manning guide and throughout the year monitor Associates’ numbers in order to be in line with the manning guide.
• Ensure that all labor regulations are adhered to; Ensure rosters are spot checked and department heads are advised on the best way to maximize their rostering.
• Ensure the internal pay structure of the Hotel remains fair, equitable and consistent with business needs. Ensure benefits package is competitive through regular benefits surveys with other local hotels.
• Actively promote a work environment, which cares for Guests and Associates alike; Personally uphold the Take Care culture at all times to guests and fellow Associates.
• Ensure regular departmental meetings are held to keep all associates informed. Plan and organise quarterly “All Associate” meetings to enhance Associates communication.
• Provide hotel-wide communication vehicles through using all media forums available.
• Responsible for ensuring reward & recognition systems for Associates and Managers are in place throughout the Hotel and at all levels.
• Ensure the maintenance of safe, clean and high quality work and Associate areas, including, but not limited to, the Associate cafeteria and locker rooms.
• Implement and monitor the Performance Management System which includes the Leadership Performance Process
• Provide associate counseling, guidance, career planning, and oversee disciplinary matters; Seek opportunities to support associates in their career goals within Marriott.
• Conduct Human Resources Department development and performance reviews, identifying key personnel for further development and structured career pathing.
• Oversee the Community Action plan ensuring buy in at all levels.
• Maintain relevant business contacts and promote the hotel in the market place through liaison with Hotel associates, Union Representatives, employer associations, Area office, Employment Consultants, Government Agencies, other Hotels and educational institution.
• Establish, maintain and ensure adherence to all Corporate and Hotel Human Resources Policies; Oversee the effective administration of personnel records and files in line with Marriott Policy; Monitor the maintenance of current Job Descriptions, salary grades and benefit packages.
• Ensure systems and procedures, which uphold Marriott’s recruitment philosophy of EEO, Harassment & Anti-Discrimination as well as complying with Corporate policy & local labor laws are developed and adhered to.
• Meet the grooming standards of the hotel as set out in the Associate Handbook.
• Responsible for the day to day management of Associates working in the Department.
• Effectively implement and support all Marriott related programs.
• Maintain company confidentiality, ensuring that business dealings within the organization are not discussed with outside parties.
• Review and update the department’s policies, standards and guidelines as required.
• Delegate duties as required to ensure the efficiency of the department and maintain effective follow up on those duties.
• Identify key associates for further development and provide structure training to ensure career progression, in line with corporate guidelines.
• Be well versed and knowledgeable of the hotel’s Fire and Evacuation procedures as well as health and safety requirements in the Workplace. Ensure associates are aware of their duty of care as determined by legislation and that they maintain complete familiarity.
• Co-ordination of all aspects of the departments operation to ensure that the services of the Department are delivered to guests or internal customers with the aim of exceeding guest expectations and in accordance with brand standards and procedures.
• Comply with and abide by all hotel polices and procedure and information as outlined in Associate handbook
• To work as and where directed by Management plus follow all reasonable requests

WORKPLACE HEALTH AND SAFETY

Department / Line Managers & Supervisors will be held personally accountable for the health & safety of their area of responsibility, including the provision of information, instruction, training and supervision provided to personnel under their control. In addition, department/line managers and supervisors must:

• Comply with the Health & Safety policy statement, H&S policies and procedures and the relevant H&S Business Plan.
• Work in a safe manner, providing a safe workplace to all employees.
• Use protective/safety equipment wherever provided and required.
• Accurate and timely reporting of all hazards, incidents and work related injuries
• Participate in any rehabilitation programs as required.
• Participate in Health & Safety committee meetings as required.
• Undertake workplace audits in accordance with H&S plan.
• Be aware of procedures in the event of emergencies such as fire, bomb, in line with Hotel/Company policy and legislation.

PHYSICAL TASKS

• Stand, sit, or walk for an extended period or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10kg without assistance.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law