Human Resources Manager

Key Responsibilities

• Manage and oversee all HR Operations functions to ensure compliance with company policies, KPIs, SLAs, and labor laws.
• Set team objectives, monitor performance, allocate resources, and develop HR team capabilities.
• Oversee recruitment, vacancies, and manpower planning for headquarters and all branches.
• Analyze manpower, productivity, turnover, absenteeism, and workforce readiness for new store openings.
• Partner with Operations to resolve workforce and store-related issues, including manpower, shift scheduling, attendance, OT, and leave.
• Oversee and ensure the accuracy and timeliness of payroll, attendance, incentives, commissions, and allowances.
• Lead HRBP and Employee Relations activities, including employee cases, disciplinary matters, and workplace issues within delegated authority.
• Provide guidance on Thai labor law, HR compliance, legal risks, and HR-related documentation.
• Oversee training, development, and organizational development initiatives in alignment with business and store operations.
• Manage HR systems, HR data, workflows, and processes to ensure accuracy, efficiency, and scalability.
• Develop and analyze HR dashboards and reports to support management decision-making.
• Drive the use of AI, automation, and technology to reduce manual work and improve HR productivity.
• Identify root causes of recurring issues and drive continuous improvement to improve efficiency, reduce costs, and minimize errors.
• Monitor and report HR performance, key issues, and risks to the HR Director, escalating critical matters when required.
• Manage daily HR operations and make decisions within the Delegation of Authority (DOA). Matters involving significant risk or decisions beyond delegated authority must be escalated to the HR Director.