Human Resources Manager

Main duties and responsibilities:

1. Business partner to business leaders, supporting employee engagement, retention, and recruitment.
2. Acts as primary business partner to the local business leadership, consulting with and guiding business decisions with employee advocacy and best practices of human resources in mind.
3. Executes the strategic plan for the site Human Development team to service the existing and future needs of the growing business in the assigned location(s).
4. Provide valuable guidance on people issues to all leaders and employees
5. Manages Human Development impact, policy, process, and procedure in a specific location or subset of locations.
6. Understands the company's employee benefits programs, and educate employees regarding benefits by studying and assessing benefit needs and trends and developing/delivering training to employees on best uses and practices
7. Help design, develop, and roll out appropriate employee communications to socialize initiatives, reward and recognize employees, and share key messaging at the site level.
8. Make recommendations for changes in programs, processes, and procedures that will positively impact the business.
9. Ensures legal compliance by monitoring and implementing applicable national, regional, and local , reporting and recordkeeping requirements; conducting investigations; maintaining records; and representing the organization at hearings as necessary and required.
10. Primary HD business partner to the local operations leadership,
11. Partners closely with talent acquisition, payroll, training, quality assurance, and operations to support and drive the short- and long-term success of the business, gaining credibility through sound action and positive contributions
12. Develops, leads, and manages the local HR team productively and cohesively by counseling employees; and planning, monitoring, and appraising job results.
13. Partners with leadership team in training, development, and mentoring HR Generalists, Sr. Generalists, and Managers to become more effective business partners
14. Leads the Human Resources practices and objectives that will provide an employee-oriented, high-performance culture emphasizing empowerment, quality, productivity, and ongoing development.
15. Responsible for the development and implementation of programs, processes, and metrics that support the achievement of the organization’s business goals.

Qualifications:

• Bachelor’s Degree in business administration, human resources management, or a related field.
• Minimum of 5years of previous management experience with 3 or more direct reports
• Minimum of 5years of broad human resources experience across multiple disciplines
• Minimum of 5years in a consultative human resources business partner capacity demonstrating
• outstanding listening, empathy, and risk management/mitigation/avoidance tactic

Other preferred qualifications:

• Certification – Senior Professional in Human Resources (SPHR) or SHRM Senior Certified Professional
• At least 7 years of previous management experience with 5 or more direct reports, preferably in a business process outsourcing (BPO), call center, or other high-volume environment
• At least 7 years of broad human resources experience across multiple disciplines
• At least 7 years in a consultative human resources business partner capacity demonstrating outstanding listening, empathy, and risk management/mitigation/avoidance tactics
• Minimum of 3 years supporting human resource and business functions in call center or Business Process Outsourcing operations.