Human Resources Manager

Specialized in and manages at least two of the following C&B functions: payroll administration, benefits administration, compensation management, HR information management, clinic management, and HR Hotline. Ensures compliance to all local laws and company-defined policies and procedures as it relates to the functions. Manages and protects integrity of all C&B data.

Function: Payroll Administration

• Oversees the payroll administration function of the company by (1) ensuring accurate and timely crediting of salaries to team members, (2)timely resolution of disputes, issues and concerns with regards to payroll, pay policies or final pay, (3) generating cost projections/estimates for one-off payout activities (leave conversion, 13th month pay, bonuses, etc.), and (4) efficient processing and documentation of final pays.

Function: Compensation Management

• Ensures competitiveness of compensation and benefits practices within benchmarked industries by regular participation in total rewards surveys. Recommends changes to C&B policies and practices based on market results.
• Works closely with the Department Director on design and implementation of new C&B systems, programs or initiatives (i.e. salary structure, job analysis and evaluation, market survey analysis).
• Provides executives with appropriate market and internal data to make informed decisions on compensation planning (MI, performance/scorecard bonus, etc.) and movements (including promotions and transfers), benefits enhancements or job pricing.
• Acts as a prime in conducting job evaluation exercise for the organization. Provides recommendation to update the total rewards structure to be in line with the organization's compensation philosophy.

Function: Benefits Administration

• Ensures efficient implementation and execution of benefits policies and procedures, as well as compliance to government mandated benefits. Keeps abreast on updates or revisions on regulations that affect the company’s C&B practices / policies.
• Oversees management of benefits providers as it relates to policy review and renewal, utilization, membership, claims or resolution of disputes and concerns.
• Takes charge of visa processing and documentation for all team members, both incoming and outgoing.

Function: HR Information Management

• Defines, improves and implements processes and procedures for the collection and maintenance of employee records and data, ensuring accuracy and completeness.
• Serves as project lead for all maintenance and implementation activities related to HR systems including SAP, PeopleSoft, Workday and other tools.
• Performs in-depth analyses of employee data and generates reports and presents analyses to be used for management decisions.

Function: HR Hotline

• Manages the HR Hotline function by ensuring adherence to committed service levels.

• Monitors and tracks reported issues and concerns and provides regular updates. Escalates as necessary.

• Function: General HR

• Regularly updates and communicates changes to or additional policies, procedures and regulations that relates to Compensation, Benefits or HR systems. Drives initiatives related to CBHRS and HR process efficiency.

• Manages team member expectations and understanding of C&B guidelines and principles by regularly conducting C&B roadshows, new hire orientation or the likes.

• Provides standard and adhoc C&B reports as required.

• Identifies team member’s development, positive recognition opportunities, gives performance reviews, promotes career development within and outside of the team and gives space for personal and professional growth.

Required skills + qualities (technical):

• Bachelor’s Degree in Human Resources Management, Psychology, or any Behavioral Science-related fields.
• 5-7 years HR experience, with at least 3 years in a supervisory capacity.
• Proficient in compensation and benefits design principles, methodologies, concepts, and principles. General / basic knowledge of other Human Resources principles and concepts (i.e. Recruitment, Employee Relations, OD). Possesses strong working knowledge of Compensation & Benefits practices both in planning, design, administration and implementation. Solid working knowledge of SA Labor Code provisions, particularly those affecting compensation and benefits provisions. General / basic knowledge of call center operations and organization. Proficiency with MS Office applications (i.e. MS Word, Excel, PowerPoint).
• Strong leadership and people-management skills. Time and project management skills. Excellent oral and written communication skills. Fluency in the English language. Adaptive to changing work schedules and working hours. Extensive experience in coordination. Customer orientation. Problem-Solving, Decision-Making and Analytical skills.