Human Resources Manager

Reports to: VP of Human Resources

Location: Portsmouth, OH with travel to all branches

The Human Resources Manager leads and administers all HR functions for Desco Federal Credit Union, supporting nine branches in the Ohio, Kentucky, and West Virginia tri-state region. This role oversees recruitment, employee relations, performance management, compensation and benefits, compliance, and organizational development. The HR Manager partners with executive leadership to attract, develop, and retain talent while fostering a member-first culture grounded in integrity, community, and service excellence.

Essential Duties & Responsibilities

1. Talent Acquisition & Onboarding

• Manage full-cycle recruitment: job postings, sourcing, screening, interviewing coordination, and offers.
• Oversee new-hire onboarding to ensure a smooth, welcoming, and compliant introduction to the credit union.
• Maintain job descriptions and ensure accurate classification of all positions.

2. Performance Management

• Coordinate the annual employee evaluation process using Performance Pro, including communicating the process and timelines to staff and managers.
• Manage key evaluation milestones (e.g., self-evaluations and manager evaluations) and ensure deadlines are met.
• Train supervisors on effective goal-setting, coaching, and evaluation techniques.
• Support performance improvement plans and progressive discipline in partnership with management.
• Prepares supervisor/manager resources and assist with training as needed.

3. Employee Relations

• Serve as a trusted resource for employees and managers on workplace concerns, conflict resolution, and policy interpretation.
• Conduct investigations into complaints and grievances with fairness, confidentiality, and consistency.
• Promote a positive, inclusive, and engaged workplace culture.
• Respond to incoming calls, provide information on benefits and policies, route inquiries appropriately, and coordinate follow-up based on urgency.

4. Compensation & Benefits

• Administer the credit union's compensation program, ensuring internal equity and market competitiveness.
• Manage benefits programs including health, retirement (e.g., 401(k)), PTO, and wellness initiatives.
• Oversee open enrollment, vendor relationships, and employee benefits education.

5. Compliance & Risk

• Ensure HR practices comply with all applicable federal and state employment laws (FLSA, FMLA, ADA, EEO, Title VII, etc.).
• Maintain compliance with NCUA regulations and credit union-specific HR requirements.
• Maintain accurate, confidential personnel records.
• Develop, update, and enforce the employee handbook and HR policies.

6. Training & Development

• Identify training needs and coordinate professional development opportunities.
• Support leadership development and succession planning initiatives.

7. Strategic & Administrative

• Advise executive leadership on HR strategy, staffing, and organizational structure.
• Track and report HR metrics (turnover, retention, engagement, staffing costs).
• Manage HR budget and vendor contracts.
• Support community engagement, employee recognition, and culture-building activities.

QualificationsEducation & Experience

• High School diploma or equivalent
• Bachelor's degree in Human Resources, Business Administration, or related field (or equivalent experience).
• Minimum of 5 years of progressive HR experience, with at least 2 years in a supervisory or management role.
• Experience in a credit union, bank, or financial services environment would be a plus.

Certifications (Preferred)

• PHR/SPHR (HRCI) or SHRM-CP/SHRM-SCP.

Knowledge, Skills & Abilities

• Strong working knowledge of federal and state employment law and HR best practices.
• Proficiency with HRIS, payroll systems, and performance management platforms
• Excellent interpersonal, communication, and conflict-resolution skills.
• High degree of discretion and ability to handle confidential information.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Problem solving skills
• Alignment with a member-focused, community-oriented cooperative culture.

Work Environment & Physical Requirements

• Standard office/branch environment during regular business hours.
• Travel between branches across the tri-state region on a regular basis.
• Prolonged periods of sitting and computer use; occasional lifting up to 25 lbs.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location: In person