HUMAN RESOURCES MANAGER

About the role

We are seeking an experienced Human Resources Manager to lead HR operations across company Group. Reporting to the Director, this role combines management advisory, employee relations, workforce planning, payroll oversight and HR team leadership across multiple outlets.

Key responsibilities

• Lead the HR and administration team, allocate responsibilities, establish deadlines and monitor performance.
• Advise management on employment matters, staffing requirements, employee relations and workforce risks.
• Manage investigations, disciplinary processes, grievances, probation, performance improvement and employment separation matters.
• Plan recruitment priorities, staff deployment, transfers, restructuring and workforce transitions.
• Oversee payroll preparation, review salary movements and labour costs, and resolve attendance, leave and payment exceptions.
• Coordinate social compliance audits, maintain supporting HR documentation and follow up on required actions.
• Oversee employment records, contracts, confirmations, expatriate applications and foreign worker documentation.
• Develop HR policies, SOPs, reporting and monitoring controls.
• Support HR digitalisation, including the ongoing development of attendance and leave systems.
• Liaise with outlet managers, external advisers and relevant authorities.

About you

• Degree or diploma in Human Resources, Business Administration or a related discipline, or equivalent relevant experience.
• At least ten years of HR experience, including experience leading an HR team.
• Strong practical knowledge of Malaysian employment legislation and employee and industrial relations.
• Experience handling disciplinary cases, investigations and performance management.
• Sound knowledge of payroll, statutory requirements, workforce planning and HR compliance.
• Ability to advise management, exercise sound judgement and follow matters through to completion.
• Strong communication skills in Bahasa Malaysia and English.
• Proficiency in Microsoft Excel and HR or payroll systems.
• Experience in F&B, catering, hospitality, retail or operations across multiple sites is an advantage.
• Experience using AI tools, automation or digital workflows to improve HR processes is an advantage.