Human Resources Manager

About the role

Mr. Absorber is expanding towards 150 outlets nationwide, and we are looking for an experienced Human Resources Manager to lead our HR Department and strengthen our people management systems as the organisation continues to grow. As the Head of the HR Department, you will lead a team of 3 HR personnel and be responsible for managing and improving HR operations for approximately 100 internal employees, while progressively developing HR support services for Mr. Absorber's nationwide outlet network. This is a hands-on leadership role where you will lead the HR team, solve day-to-day people issues, advise Heads of Department, strengthen HR policies and processes, and build practical HR systems that can support a growing multi-outlet organisation. The successful candidate must be comfortable balancing people leadership, HR operations, compliance and continuous improvement.

Key responsibilities

• Lead, manage and develop a team of 3 HR personnel, setting clear responsibilities, KPIs and priorities for each team member
• Monitor the team's execution, accuracy, responsiveness and service quality, and coach HR team members to improve their capabilities and performance
• Take ownership of end-to-end HR operations including recruitment, onboarding, attendance and leave administration, payroll coordination, performance management, employee engagement, training and development, compensation and benefits, and employee relations
• Act as the main HR advisor to Heads of Department on people-related matters, guiding them in managing employee performance, attendance, discipline and workplace issues
• Manage and continuously improve the company's KPI and performance management system, ensuring employees have clear job responsibilities and performance expectations
• Ensure recruitment is based on approved manpower requirements and business needs, improving recruitment quality and turnaround time
• Manage employee grievances, workplace conflicts, misconduct and disciplinary cases professionally, ensuring decisions are properly documented, fair and compliant with Malaysian employment requirements
• Review, improve and maintain HR policies, SOPs and employee documentation, ensuring compliance with applicable Malaysian employment laws and statutory requirements
• Support Management in reviewing salary structures, allowances, benefits, bonuses and promotions, and monitor payroll and manpower costs against budget
• Identify employee and leadership capability gaps, conduct Training Needs Analysis, develop and coordinate the Annual Training Plan, and manage HRD Corp registrations and claims
• Develop structured HR support services for Mr. Absorber outlets, including recruitment support, HR policies and templates, employment documentation, performance management, disciplinary guidance and HR advisory services as the network expands.
• Prepare and monitor key HR metrics and management reports, while continuously improving HR systems, processes and workflows to support organisational growth and operational efficiency.

About you

• Bachelor's Degree in Human Resource Management, Business Administration, Industrial Relations or a related field
• Minimum 5–7 years of HR experience, preferably with at least 2–3 years in an HR Manager, Assistant HR Manager or HR team leadership role
• Proven experience leading and managing an HR team
• Experience managing HR matters for approximately 80–150 employees would be advantageous
• Strong working knowledge of Malaysian employment laws and industrial relations practices
• Hands-on experience in recruitment, employee relations, disciplinary management, performance management and HR operations
• Experience in a multi-location, retail, automotive, service, franchise or fast-growing SME environment is highly advantageous
• Strong analytical, problem-solving and decision-making abilities
• Good communication skills in Bahasa Malaysia and English
• High integrity, confidentiality and accountability