Human Resources Manager

Job Summary

The Human Resources Manager is responsible for overseeing daily HR operations and supporting the effective management of employees across the organization. The role covers recruitment, employee relations, HR policies, performance management, training, workforce planning, and compliance with local labor regulations.

The HR Manager works closely with department heads to address staffing needs, support employees, and ensure HR processes are implemented consistently across the company.

Key Responsibilities

1. HR Operations & Workforce Planning

Oversee daily HR activities and ensure smooth coordination across departments.

Work with department managers to identify staffing needs and plan recruitment activities.

Monitor HR expenses, staffing levels, employee turnover, and other relevant HR indicators.

Review and improve HR procedures when needed.

2. HR Policies & Compliance

Ensure HR policies and procedures are properly implemented across the organization.

Maintain compliance with local labor laws, employment regulations, and company policies.

Handle disciplinary matters and advise managers on employee-related issues.

Coordinate with labor unions, legal advisors, and relevant authorities when required.

Work with the Quality Management team to maintain and update HR procedures.

3. Recruitment & Onboarding

Supervise recruitment activities, including sourcing, interviews, candidate selection, and hiring follow-up.

Coordinate with hiring managers to understand recruitment requirements.

Work with recruitment agencies and other external sources when needed.

Ensure new employees receive proper onboarding and integration support.

4. Performance Management & Training

Coordinate employee performance evaluations and follow up with managers on performance-related matters.

Identify training needs and support the preparation of annual training plans.

Organize and follow up on employee training and development activities.

Support employee career development and internal growth opportunities.

5. Employee Relations & Administration

Act as a point of contact for employee concerns and HR-related matters.

Support managers in resolving workplace issues and maintaining positive employee relations.

Oversee employee attendance, leave records, benefits, and medical insurance administration.

Coordinate expatriate administration, including onboarding, visa follow-up, accommodation, and relocation support.

Support employee engagement activities and company events.

6. HR Systems & Reporting

Maintain accurate employee records and ensure HR information is regularly updated.

Oversee the use of HR systems and databases.

Prepare HR reports and provide relevant workforce information to management.

Review and update job descriptions and organizational charts when needed.

7. HR Team Management

Supervise and support HR team members in their daily responsibilities.

Set priorities and ensure proper follow-up on HR activities.

Encourage effective communication and coordination within the HR team and across departments.

Qualifications & Experience

Bachelor's degree in Human Resources, Business Administration, Management, or a related field.

Master's degree in a relevant field is an advantage.

7 10 years of experience in Human Resources, including experience managing HR operations.

Previous HR experience in the Democratic Republic of Congo is preferred, ideally at least 5 years.

Good knowledge of local labor laws, employee administration, recruitment, and employee relations.

Experience managing HR teams and working with different departments.

Familiarity with HR systems and Microsoft Office applications.

Very good command of French and English.

Required Skills

Good communication and interpersonal skills.

Ability to manage employee relations and resolve workplace issues professionally.

Organizational and time-management skills.

Leadership and team-management abilities.

Sound judgment and problem-solving skills.

Ability to handle confidential information.

Flexibility and ability to work with different teams and management levels.

Desired Candidate Profile

Qualifications & Experience

Bachelor's degree in Human Resources, Business Administration, Management, or a related field.

Master's degree in a relevant field is an advantage.

7 10 years of experience in Human Resources, including experience managing HR operations.

Previous HR experience in the Democratic Republic of Congo is preferred, ideally at least 5 years.

Good knowledge of local labor laws, employee administration, recruitment, and employee relations.

Experience managing HR teams and working with different departments.

Familiarity with HR systems and Microsoft Office applications.

Very good command of French and English.

Required Skills

Good communication and interpersonal skills.

Ability to manage employee relations and resolve workplace issues professionally.

Organizational and time-management skills.

Leadership and team-management abilities.

Sound judgment and problem-solving skills.

Ability to handle confidential information.

Flexibility and ability to work with different teams and management levels.