Human Resources Manager

Human Resource Manager

Department: Administrative / Human Resources

Position Classification: Exempt

Reports To: Executive Director

Supervises: HR Recruiter / Analyst

POSITION OVERVIEW

The Human Resource Manager leads the people operations of the organization across all treatment sites, with a focus on employee experience, compliance, and accreditation readiness. This position is highly visible in the field, visiting each facility regularly, interviewing candidates, leading new hire orientation, tracking compliance training, partnering with the billing team on staff credentialing, and reviewing Joint Commission walkthroughs. Payroll is a limited, supporting part of the role.

Operating within a behavioral health and substance use treatment environment, the Human Resource Manager maintains strict attention to confidentiality, regulatory compliance, and accuracy. This role supervises the HR Recruiter / Analyst, who manages day-to-day recruiting and pre-employment screening, and partners closely with leadership and site Directors to support a positive, accountable, and mission-driven workplace culture.

APPROXIMATE TIME ALLOCATION

● Facility Visits & Employee Relations: approximately 20%

● Interviewing & Hiring Oversight: approximately 15%

● New Hire Orientation: approximately 15%

● Compliance Training Tracking: approximately 15%

● Credentialing with Billing Team: approximately 15%

● Joint Commission Walkthrough Review: approximately 10%

● Payroll: approximately 10%

CORE RESPONSIBILITIES

Facility Visits & Employee Relations

● Visit each facility on a regular, scheduled basis to maintain an HR presence and accessibility for all staff.

● Meet with site Directors and staff to address employee concerns, policy questions, and workplace issues.

● Observe site operations for HR, safety, and policy compliance and follow up on identified concerns.

● Verify that required postings, personnel documents, and HR materials are current at each site.

● Support leadership with corrective action, investigations, and separation documentation as needed.

Interviewing & Hiring Oversight

● Conduct interviews for leadership, clinical, and key positions, and participate in final-round interviews as needed.

● Partner with the HR Recruiter / Analyst and site Directors to define hiring needs and candidate requirements.

● Review and approve offers, compensation, and hiring decisions in line with company policy and budget.

● Monitor the hiring pipeline and ensure a consistent, fair, and compliant selection process across sites.

New Hire Orientation

● Lead and deliver new hire orientation for all employees, in person or virtually.

● Present company mission, policies, benefits, confidentiality (including HIPAA and 42 CFR Part 2), and workplace expectations.

● Coordinate with the HR Recruiter / Analyst and site Directors so new hires move smoothly from first day training into their roles.

● Maintain and update orientation materials, sign-in records, and acknowledgment forms.

Compliance Training Tracking

● Track completion of all required compliance, safety, and role-based training for every employee.

● Maintain the monthly training calendar and ensure annual and recurring training requirements are met on time.

● Generate monthly training compliance reports by facility and position and follow up on overdue training.

● Ensure training requirements align with OhioMHAS, Joint Commission, payer, and federal standards.

Credentialing with Billing Team

● Partner with the billing team to credential clinical staff with Medicaid, managed care plans, and other payers.

● Collect and provide licensure, certification, NPI, and supporting documentation needed for payer enrollment.

● Track licenses and certifications and monitor expiration dates to prevent lapses that affect billing.

● Communicate credentialing status to Directors so staff are not scheduled for billable services before approval.

● Maintain an organized credentialing tracking system with alerts for renewals and re-verifications.

Joint Commission Walkthrough Review

● Review monthly and annual Joint Commission readiness walkthroughs completed at each facility.

● Identify findings related to HR, personnel files, competencies, training, and the environment of care.

● Work with site Directors to assign corrective actions, set deadlines, and verify completion.

● Maintain walkthrough records and corrective action logs to support survey readiness and audits.

Payroll (Limited Role)

● Review and approve payroll each pay period in coordination with accounting or the payroll provider.

● Verify new hire, termination, and pay rate changes are entered accurately and on time.

● Resolve escalated payroll discrepancies and employee payroll questions.

Offboarding, Compliance & Records

● Manage the offboarding and termination process in accordance with company policy and applicable law.

● Coordinate return of company property and deactivation of system access.

● Maintain accurate, confidential, and audit-ready personnel files and HR records.

● Supervise and support the HR Recruiter / Analyst and ensure HR policies are applied consistently across all sites.

MINIMUM QUALIFICATIONS

● Three (3) or more years of human resources experience, preferably in a healthcare or behavioral health setting.

● Experience with interviewing, onboarding, training compliance, and credentialing processes.

● Familiarity with Joint Commission or similar accreditation standards preferred.

● Working knowledge of employment law and basic payroll processing.

● Valid driver's license, reliable transportation, and ability to travel between company sites.

KNOWLEDGE, SKILLS & ATTRIBUTES

● Strong understanding of HR operations, compliance, and accreditation requirements.

● High level of accuracy, attention to detail, and discretion with confidential information.

● Exceptional organizational and time-management skills across multiple sites and priorities.

● Excellent communication, presentation, and interpersonal skills.

● High ethical standards and commitment to a supportive, accountable workplace culture.

● Adaptable, solutions-oriented, and dependable under deadline pressure.

WORK ENVIRONMENT & PHYSICAL DEMANDS

This role operates in a professional healthcare and office environment and requires regular travel between company facilities. Physical demands include standing, walking, sitting, driving, and occasional lifting up to 25 pounds.

POSITION TYPE & SCHEDULE

Full-time position, Monday through Friday with occasional evenings, weekends, and on-call responsibilities as required.

EQUAL OPPORTUNITY STATEMENT

The company is an Equal Opportunity Employer and complies with all applicable laws including ADA regulations.

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: Hybrid remote in Dublin, OH 43017