Human Resources Manager

Florida Merchant ServicesHuman Resources Manager

Department: Human Resources & Organizational Development

Position Type: Full-Time

Reports To: CEO / Executive Leadership

Position Overview

Florida Merchant Services is seeking a compassionate, organized, proactive, and results-driven Human Resources Manager to oversee all human resources operations, strengthen our company culture, and support employee growth and development.

This position is responsible for the complete employee journey, including recruitment, hiring, onboarding, training, employee engagement, performance management, benefits administration, compliance, and offboarding.

The Human Resources Manager will also coordinate community outreach initiatives, encourage employee volunteer participation, and help build a workplace where people feel respected, supported, and empowered to succeed.

Our ideal candidate is a leader who values people, demonstrates excellent judgment, maintains confidentiality, promotes accountability, and embraces continuous improvement.

Our Six Core Values

At Florida Merchant Services, our core values are the foundation of our culture, our decisions, and how we serve our customers, employees, and community.

1. Glorify God

We strive to honor God through integrity, honesty, compassion, and ethical business practices. We believe in treating people with dignity, demonstrating humility, and leading by example.

2. Customer Satisfaction

We are committed to creating exceptional customer experiences. Every employee plays a role in making sure our merchants, partners, and internal teams receive professional, attentive, and dependable service.

3. Speed and Pace

We value urgency, efficiency, and responsible time management. We believe in completing tasks promptly, honoring commitments, and maintaining momentum without compromising accuracy or quality.

4. Industry Knowledge

We believe knowledge creates confidence and excellence. Our employees are encouraged to continuously learn, develop their professional skills, and understand the merchant services industry.

5. Commitment to Excellence

We take pride in doing things correctly and consistently. We promote accountability, attention to detail, ownership of responsibilities, and a willingness to improve.

6. Maintain a Positive Attitude

We believe positivity influences our workplace, our relationships, and our results. We encourage employees to approach challenges with optimism, professionalism, teamwork, and a solution-oriented mindset.

The Human Resources Manager will be responsible for reinforcing these core values through onboarding, training, employee recognition, leadership development, and performance management while maintaining an inclusive workplace that respects employees of all backgrounds and beliefs.

Key Responsibilities1. Human Resources Operations

• Oversee daily HR operations, policies, procedures, and employee records.
• Manage HR platforms, including ADP and other internal systems.
• Coordinate employee benefits, payroll changes, leave administration, and personnel documentation.
• Maintain compliance with applicable employment laws and regulations.
• Update employee handbooks, policies, and standard operating procedures.
• Provide regular HR reports to executive leadership.

2. Recruitment, Hiring & Onboarding

• Manage recruitment, candidate screening, interviews, and hiring processes.
• Prepare employment offers and new-hire documentation.
• Coordinate employee setup, system access, equipment, and orientation.
• Introduce new hires to FMS culture, core values, and expectations.
• Coordinate department-specific training.
• Conduct 30-, 60-, and 90-day onboarding follow-ups.

3. Employee Experience & Retention

• Promote a positive, inclusive, respectful, and supportive work environment.
• Develop employee engagement and recognition initiatives.
• Address employee concerns and workplace conflicts professionally.
• Conduct employee satisfaction check-ins.
• Monitor retention and turnover trends.
• Support employee wellness, communication, and workplace relationships.

4. Training & Employee Development

• Establish and maintain employee training programs.
• Coordinate professional development and leadership training.
• Partner with managers to identify skill gaps.
• Monitor training completion and effectiveness.
• Create opportunities for employee growth and advancement.
• Promote continuous education and merchant services industry knowledge.

5. Performance Management

• Coordinate employee performance reviews and evaluations.
• Support department leaders in developing employee KPIs.
• Monitor performance improvement plans.
• Ensure employees understand job expectations and accountability standards.
• Maintain accurate performance documentation.
• Recognize employee accomplishments and contributions.

6. Offboarding & Employee Transitions

• Manage resignations, terminations, and employee transitions.
• Conduct exit interviews.
• Coordinate final payroll, benefits information, and return of company property.
• Ensure employee access to company systems is removed promptly.
• Maintain proper separation documentation.
• Identify opportunities to improve employee retention.

7. Community Outreach & Engagement

Community involvement is an essential responsibility of this position.

• Plan and coordinate company community outreach initiatives.
• Establish relationships with local nonprofits, schools, churches, and community organizations.
• Organize employee volunteer opportunities and charitable activities.
• Encourage participation in company-sponsored service projects.
• Coordinate outreach schedules, communications, and logistics.
• Track community engagement and provide updates to leadership.
• Help create a culture of generosity, compassion, and service.

8. Organizational Development & Leadership Support

• Partner with executive leadership to improve organizational structure.
• Identify opportunities to improve internal processes and employee experiences.
• Support succession planning and leadership development.
• Maintain updated organizational charts and job descriptions.
• Help department managers develop effective teams.
• Promote communication, collaboration, and accountability across departments.

Qualifications

Required Qualifications

• Bachelor's degree in Human Resources, Business Administration, Organizational Development, or a related field, or equivalent relevant experience.
• Minimum 3–5 years of progressive human resources experience.
• Prior experience managing recruitment, onboarding, employee relations, performance management, and HR administration.
• Working knowledge of applicable federal and state employment laws.
• Experience with HRIS and payroll systems, preferably ADP.
• Strong written and verbal communication skills.
• Excellent organizational, problem-solving, and conflict-resolution abilities.
• Ability to maintain strict confidentiality and exercise sound judgment.
• Experience coordinating employee training and professional development.
• Willingness and ability to coordinate and participate in community outreach activities.

Preferred Qualifications

• SHRM-CP, SHRM-SCP, PHR, or SPHR certification.
• Previous HR management or supervisory experience.
• Experience in financial services, payment processing, or a related industry.
• Experience creating HR systems, policies, and standard operating procedures.
• Background in employee engagement and organizational development.
• Experience coordinating volunteer programs or community partnerships.
• Bilingual English/Spanish communication skills.

What Success Looks Like

The successful Human Resources Manager will create an organized, people-focused HR department where:

• Employees experience a professional and welcoming onboarding process.
• HR operations are accurate, timely, confidential, and compliant.
• Employees receive meaningful training and development opportunities.
• Performance reviews and employee check-ins are completed consistently.
• Leadership receives useful information about retention, employee engagement, and organizational needs.
• Community outreach is organized and employees are encouraged to participate.
• FMS core values are consistently demonstrated throughout the employee experience.

Our Commitment

At Florida Merchant Services, we believe our employees are one of our most valuable resources.

We are committed to building a workplace rooted in integrity, compassion, accountability, excellence, and opportunity.

The Human Resources Manager will play an important role in creating an environment where employees can grow professionally, contribute meaningfully, and take pride in the work they do.

Florida Merchant Services — Elevating Your Experience.

Florida Merchant Services is committed to equal employment opportunity and considers qualified applicants without unlawful discrimination.