Human Resources Manager : Hamburger Brand

Job Overview:

At Shake Shack, the Head of Human Resources is responsible for building, developing and retaining high-performing teams that bring our brand to life every day. This role overseas the full employee lifecycle from hiring and recruitment to capability development, training and long-term retention, ensuring the right people are in the right roles at the right time

Summary of Key Responsibilities:

Responsibilities and key tasks associated with the position include but are not limited to the following:

Talent Acquisition and Workforce Planning: Lead end-to-end hiring, screening, and recruitment to ensure timely onboarding of high-quality individuals across restaurants and corporate levels.

• Develop annual and store-level manpower plans aligned with expansion plan and sales forecast
• Build strong talent pipeline for high-turnover and critical positions
• Prepare comprehensive onboarding pack and plan both restaurant and corporate newcomers

Employee Engagement and Retention: Drive retention strategies through engagement initiatives, career pathways and continuous feedback mechanisms

• Design attractive reward and recognition programs
• Conduct engagement surveys, exit interviews and stay interviews to identify improvement areas
• Build clear career pathways to encourage long-term retention

Performance and People Management: Establish clear performance frameworks, succession planning and development plan align with business and operation needs

• Regularly audit employee files and develop systems to track and communicate issues. Develop training and systems to address issues with the goal of 100% compliance.
• Work with the Director, HR to maximize the effectiveness of our HRIS system, and continually seek ways to create efficiencies for our operations management.

HR Operations and Compliance: Ensure compliance with Thai labor law, HR policies, payroll and employee relations while maintaining fair and consistent practices

• Develop knowledge and understanding of regulations, industry trends, current practices, new developments, and applicable laws regarding human resources. (this includes Federal, State and Local Laws)
• Update materials consistent with Shake Shack policy and applicable laws.
• Communicate updates to managers in regard to applicable laws and business practices. Manage the consistent interpretation and application of the various policies within each of the businesses.
• Work closely with the Payroll team to ensure compliance in the areas of wage and hour laws, tax filings and systems utilizations.

Training and Development: Design and implement structured training and development programs to build capability, leadership pipeline and operational excellence at all levels

• Design and maintain structured training roadmaps for all levels as well as certification programs
• Identify skill gaps and implement targeted training interventions

Culture and Employer Brand: Champion Shake Shack’s culture and values, strengthening employer branding and fostering inclusive and high-performance workplace

Summary of Experiences

• Minimum of 5 years’ experience of HRM preferably with Food retail/operator, hospitality, or service-driven industries

• Minimum of 3 years’ experience in planning and organizational project management skills

• Proven track record in high-volume recruitment, frontline workforce and retention improvement

• Bachelor’s degree in business administrative or related field

• Solid understand of Thai labor law, employee relations and HR best practices

• Hands-on, people-centric leader with strong communication skill and the ability to partner closely with operations and business leaders

• Strong experience in training roadmap design, leadership development and performance management system