Human Resources Manager (on-site)

Royal Refresh is seeking a hands-on HR Manager to own and manage all aspects of Human Resources for our approximately 35-employee organization across Oregon and Nevada**.** This is a highly involved role that works closely with employees, managers, and company leadership to support the day-to-day needs of the business.

The ideal candidate is self-directed, practical, and takes ownership of the HR function. This position requires someone who is flexible and willing to step in and support the business when occasional needs arise.

While the position generally follows a traditional business schedule, occasional flexibility outside of normal hours may be needed to meet with employees who work different schedules. This may include starting as early as 6:00 AM or staying later when necessary. Advance notice will be provided whenever possible.

Key Responsibilities:

Recruitment & Talent Acquisition

• Manage the full-cycle recruiting and onboarding process, including developing job descriptions, posting openings, screening applicants, scheduling interviews, new-hire orientation, and offboarding.
• Ensure new employees have the necessary documentation, equipment, access, and resources to get started successfully.

HR Compliance & Administration

• Own the company's HR function and ensure HR processes are accurate, consistent, timely, and compliant.
• Ensure compliance with federal, state, and local employment laws, with a strong focus on Oregon employment laws.
• Maintain confidential employee records in compliance with company policies and legal requirements.
• Develop, interpret, implement, and maintain company personnel policies and procedures.
• Stay current on changes to employment laws and regulations and communicate relevant changes to leadership.

Payroll, Benefits & Leave

• Oversee and process bi-weekly payroll for all employees, ensuring accuracy and compliance with wage and hour requirements.
• Address payroll questions and discrepancies and ensure timely resolution.
• Maintain employee payroll records, including time-off balances, deductions, garnishments, and other payroll-related information.
• Administer employee benefit programs, including health insurance, retirement plans, open enrollment, COBRA, and annual benefits renewal.
• Manage employee leaves, including OFLA and Oregon Paid Leave, ensuring required documentation is completed accurately and timely.
• Process employment verifications and unemployment claims.

Employee Relations

• Serve as a trusted resource for employees and managers regarding workplace concerns, policies, and employment matters.
• Investigate and help resolve workplace issues and provide guidance or mediation when appropriate.
• Document employee relations incidents, meetings, conversations, and corrective actions when appropriate.
• Coach managers through performance concerns, corrective actions, performance reviews, counseling, and terminations while ensuring appropriate documentation and consistent application of company policies.
• Support the implementation and consistent application of HR policies and practices.

Workers’ Compensation

• Manage the workers’ compensation program, including claims administration, employee communication, coordination with insurance providers, accident investigations, and required documentation.
• Ensure timely filing of claims and compliance with Oregon requirements.
• Follow up on workplace incidents and safety improvements to help prevent future injuries.

Workplace Safety

• Monitor workplace safety practices and compliance with OSHA and Oregon safety requirements.
• Participate as a member of the Safety Committee and work with leadership to implement appropriate recommendations.
• Utilize the company’s GPS fleet monitoring system to support safe driving practices, including user setup, reviewing driving behavior reports, and working with managers to address unsafe driving practices or policy violations.

Performance Management & Training

• Manage and support the company's performance review process and employee development initiatives.
• Provide guidance and coaching to leaders throughout all aspects of performance management, including performance reviews, corrective actions, counseling, performance goals, and employee development.
• Organize and deliver training on company policies, safety, legal compliance, and professional development.
• Collaborate with supervisors to develop training programs for departments and new hires.

Employee Engagement & Recognition

• Develop and manage employee recognition and rewards programs to foster a positive and motivated work culture.
• Coordinate service awards, employee appreciation events, and other employee engagement initiatives.

Business & Administrative Support

• Partner with company leadership and department managers on staffing, employee relations, and organizational needs.
• Provide occasional hands-on support with administrative or employee needs during staffing shortages, special circumstances, or other situations where additional support is needed.
• Maintain a visible presence throughout the organization and build positive working relationships with employees at all levels.

Perform other duties as assigned or requested

Qualifications:

Education:

• Bachelor’s degree in Human Resources, Business Administration, or related field preferred.

Experience:

• 4+ years of progressive Human Resources experience, preferably in an HR Generalist or HR Manager role.
• Experience managing a broad range of HR functions in a small or mid-sized organization preferred.
• Experience supporting employees and operations across multiple states preferred.
• Strong working knowledge of federal, state, and local employment laws, with experience applying Oregon employment laws strongly preferred.

Skills:

• Strong knowledge of HR policies, procedures, and employment law.
• Proficient in Microsoft Office, including Excel, PowerPoint, and Word, with the ability to use technology and HR systems effectively.
• Exceptional organizational skills with the ability to manage multiple priorities and projects while maintaining accuracy and attention to detail.
• Demonstrated ability to take initiative, work independently, and take ownership of the HR function without close supervision.
• Flexible and willing to take on a variety of responsibilities to support employees and the business in a small-company environment.
• Excellent interpersonal and communication skills with the ability to work effectively with employees and leaders at all levels.
• Strong problem-solving, critical-thinking, and decision-making skills.
• Strong ethical judgment and ability to maintain confidentiality when handling sensitive employee information.
• Ability to build positive working relationships with office, warehouse, and field employees.
• Flexibility to occasionally start as early as 6:00 AM or work later in the day to meet with employees and address business needs.

Certifications (Preferred):

• PHR (Professional in Human Resources) or SHRM-CP certification.

Job Type: Full-time

Pay: $80,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• This position uses Microsoft Excel regularly for HR reporting, tracking, and data analysis. Please describe your experience using Excel and the types of reports, spreadsheets, or data analysis you have performed.
• This is a hands-on HR Manager role responsible for managing a broad range of HR functions in a company of approximately 35 employees. Please describe your experience independently managing the day-to-day HR function for an organization.
• What is your level of experience with Oregon employment laws and regulations? Please describe your experience applying Oregon requirements in areas such as leave, wage and hour, employee relations, or other HR matters.
• This position generally follows a traditional business schedule but occasionally requires flexibility to meet with employees who work different shifts. Are you able to occasionally start as early as 6:00 AM or stay later when needed?

Work Location: In person