Human Resources Officer

About the role

MITR Bangkok is seeking an HR Officer to support HR operations, employee relations, and recruitment functions across the organization. The role is based at the head office in Phayathai, Bangkok, with occasional travel to branch locations. Working hours are Monday–Friday, 09:00–18:00.

Key responsibilities

• Maintain employee data, work history, and status changes
• Prepare salary, tax, social security, and benefits information accurately and on time
• Monitor and manage employee leave and holidays, including retail staff
• Manage onboarding processes for new employees and offboarding procedures for departing employees
• Issue employment documents such as employment contracts and work certificates
• Coordinate with external HR consultants and legal advisors on payroll, legal compliance, and complex matters
• Support and coordinate disciplinary procedures in accordance with company regulations and labour law, under supervisor oversight
• Act as a communication bridge between management and employees across all branches, conveying policies and news
• Listen, investigate facts, and mediate conflicts or complaints fairly and impartially
• Post job announcements on appropriate platforms and company social media, screen applications, schedule interviews, and respond to candidate inquiries

About you

• Bachelor's degree or higher in Human Resources Management, Psychology, Political Science, Law, or related field
• 1–2 years of HR work experience with strong understanding of HR Operations (HR Generalist or retail business experience considered a plus)
• Experience in documentation, recruitment, and Employee Relations
• Knowledge of labour protection law, social security law, and related regulations
• Proficient in Microsoft Office / Google Workspace and HRIS systems
• Strong communication skills; able to explain clearly, persuade, and adapt communication style to different levels
• Problem-solving mindset; seeks solutions rather than avoiding challenges
• Open, approachable, and maintains professional demeanor
• Builds trust and rapport easily across all levels, both office and retail staff
• Ethical, maintains confidentiality, fair-minded, and adheres to principles
• Strong negotiation and mediation skills; listens to all parties and finds mutually acceptable solutions

Benefits

• Social security
• Employee welfare fund
• Group insurance
• Employee discounts
• Annual leave and company holidays
• Annual bonus / salary adjustment
• New Year party / Outing