Human Resources Officer

UNICEF's Global Shared Services Centre (GSSC) is strengthening and optimizing its HR service delivery model following recent expansions and restructuring of Recruitment Administration Services (RAS), Individual Consultant Services (ICS), Travel, Payroll, and Offboarding services.

The HR Officer will support the modernization, streamlining, and continuous improvement of UNICEF's global offboarding processes. The role focuses on enhancing service quality, operational efficiency, client experience, compliance, and standardization across end-to-end separation activities.

Key Responsibilities

• Review and streamline offboarding processes, identifying gaps, risks, and improvement opportunities.
• Develop and maintain SOPs, guidance materials, FAQs, and client communications.
• Monitor service performance through analysis of operational data, trends, turnaround times, and client feedback.
• Support workflow optimization and system enhancements, including requirements gathering, testing, and implementation follow-up.
• Strengthen compliance by ensuring alignment with UNICEF policies, controls, and audit requirements.
• Coordinate with HR, GSSC service teams, and stakeholders to implement practical service improvements.
• Prepare reports, dashboards, meeting notes, action trackers, and progress updates.
• Support knowledge management, change adoption, and sustainability of implemented improvements.

Required Qualifications

Education

• Bachelor's degree in Human Resources, Business Administration, Public Administration, Organizational Development, Social Sciences, International Relations, or related field.

Experience

• Minimum 2 years of relevant professional experience in HR operations, service delivery, business process improvement, project coordination, administration, or client support.

Language

• Fluency in English required.

UNV Benefits

The assignment includes the standard UN Volunteer package, including a monthly living allowance (MLA), insurance, leave, and other entitlements according to UNV Conditions of Service.

Current MLA: US$ 3,115 to US$ 3,565

Check out UNV's Entitlement Calculator on UVP , the Unified Volunteering Platform, and learn more.

Application deadline: 25 October 2026