Human Resources Operations Generalist

About Us

Zawyer Sports & Entertainment is a leading sports ownership and management organization committed to creating exceptional experiences for fans, athletes, employees, and the communities we serve. Through professional sports franchises, venue operations, and entertainment programming, we bring people together through memorable events and impactful experiences.

Our organization is built on a foundation of teamwork, accountability, innovation, and community engagement. We believe our employees are our greatest asset and are dedicated to fostering a culture that values collaboration, flexibility, continuous improvement, and professional growth.

As we continue to grow, we are seeking team members who are passionate about making an impact, supporting organizational success, and contributing to a positive employee and fan experience.

About the Role

We are seeking an Human Resources Operations Generalist who is passionate about supporting employees, maintaining operational excellence, and contributing to a positive workplace culture.

This role serves as a key member of the Human Resources team and is responsible for the day-to-day execution of Human Resources operations, employee administration, HRIS management, benefits support, compliance activities, and employee relations. The HR Operations Generalist plays a critical role in ensuring HR processes are executed accurately, efficiently, and in alignment with company policies, employment regulations, and organizational objectives.

The ideal candidate is highly organized, service-oriented, and adaptable, with the ability to manage competing priorities in a fast-paced environment. This position requires strong attention to detail, exceptional discretion, and a commitment to providing excellent support to employees and leaders while fostering a positive and engaging workplace culture.

As a trusted resource across the organization, the HR Operations Generalist will help enhance the employee experience through responsive service, operational excellence, and a collaborative approach to problem-solving. This position offers a unique opportunity to support a growing organization while partnering closely with HR leadership to strengthen and scale HR operations across the business.

Essential Duties & Responsibilities

HR Administration & HRIS Management

• Serve as a primary administrator and subject matter expert for the HRIS.
• Maintain employee data integrity through regular audits and quality reviews.
• Manage employee lifecycle activities, including onboarding, offboarding, transfers, promotions, compensation changes, and employee status updates.
• Maintain employee personnel files and HRIS records with accuracy, integrity, and confidentiality.
• Coordinate and facilitate new hire onboarding and orientation.
• Respond to employee and manager inquiries regarding company policies, benefits, HR procedures, and employment-related matters.
• Support benefits administration activities, including enrollments, qualifying life events, and employee communications.
• Prepare employment-related letters, forms, reports, and documentation.
• Assist with payroll-related employee changes and audits.
• Generate recurring workforce reports and HR metrics.
• Coordinate recruiting administration, interview scheduling, candidate communications, background checks, and onboarding logistics.
• Identify opportunities to improve HR processes through automation, technology, and process enhancements.
• Support employee engagement initiatives, recognition programs, and culture-building efforts.

Employee Relations & Manager Support

• Serve as a trusted resource for employees and managers regarding workplace concerns and policy interpretation.
• Assist managers with performance management, coaching conversations, and employee documentation.
• Support employee relations matters involving attendance, conduct, policy violations, and workplace concerns.
• Conduct routine fact-finding and investigations as assigned.
• Assist with corrective action and performance improvement processes.
• Partner with HR leadership to foster a positive, respectful, and productive work environment.
• Support employee retention and engagement initiatives.

HR Operations & Compliance

• Administer leave programs, including FMLA, ADA accommodations, and other applicable leave programs.
• Support compliance with federal, state, and local employment laws and regulations.
• Conduct HR audits related to personnel files, I-9 documentation, employee records, and training requirements.
• Maintain compliance tracking and required employment documentation.
• Assist with policy administration and HR process improvement initiatives.
• Support annual HR processes, including open enrollment, policy acknowledgments, and compliance training.
• Ensure consistent application and communication of company policies and procedures.

Other Duties as Assigned

• Support special projects and departmental initiatives.
• Assist with employee events and organizational programs.
• Participate in process improvement efforts that enhance operational effectiveness and the employee experience.
• Provide additional support to Human Resources leadership as business needs evolve.

Qualifications

Required Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent combination of education and experience.
• 3+ years of progressive Human Resources experience.
• Hands-on experience with HRIS administration and employee data management.
• Experience supporting HR administration, benefits administration, employee relations, and compliance activities.
• Strong understanding of HR recordkeeping, audits, reporting, and data integrity.
• Working knowledge of employment laws and HR best practices.
• Advanced proficiency in Microsoft Office Suite, particularly Excel.
• Strong organizational, analytical, and problem-solving skills.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to manage sensitive and confidential information with professionalism and discretion.

Preferred Qualifications

• SHRM-CP or PHR certification.
• Experience supporting multi-location operations.
• Experience in sports, recreation, hospitality, entertainment, events, or other service-oriented industries.
• Experience administering FMLA, ADA, and leave programs.
• Experience with HR reporting, dashboard creation, and workforce analytics.
• Benefits administration experience.

Ideal Candidate Profile

The ideal candidate enjoys the operational side of Human Resources and takes pride in creating efficient processes, maintaining accurate records, and delivering exceptional service to employees and leaders. They are passionate about creating a positive workplace culture while understanding the importance of compliance, data integrity, and operational excellence.

This individual thrives in a fast-paced environment, demonstrates exceptional discretion when handling confidential information, and possesses strong HRIS knowledge with experience maintaining employee records, auditing data, generating reports, and supporting process improvements. They are adaptable, flexible, and comfortable shifting priorities as business needs evolve.

The successful candidate is highly organized, detail-oriented, and capable of managing multiple priorities with minimal supervision. They take ownership of their work, follow through on commitments, and build strong relationships across all levels of the organization. Most importantly, they enjoy being the go-to resource for HR operations and employee support while helping create a positive and engaging employee experience.

Compensation & Benefits

Salary Range: $55,000 - $65,000 annually, based on qualifications, experience, and overall fit for the role.

We offer a comprehensive benefits package designed to support the health, well-being, and financial future of our employees. Benefits include medical, dental, and vision insurance, a 401(k) retirement savings plan, paid parental leave, short-term and long-term disability insurance, paid time off, company holidays, and opportunities for professional growth and development.

We are committed to creating an environment where employees feel supported both personally and professionally. Our culture emphasizes teamwork, flexibility, accountability, and continuous improvement, making this an excellent opportunity for an HR professional looking to grow their career while making a meaningful impact on the employee experience.

Equal Employment Opportunity

We are an Equal Opportunity Employer and are committed to fostering an inclusive workplace where all employees are treated with dignity and respect. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

Agency & Recruiter Notice
We do not accept unsolicited resumes, candidate referrals, or outreach from third-party recruiters or staffing agencies.

Any unsolicited resumes or candidate submissions received without a fully executed agreement and prior written authorization from our Talent Acquisition team will be considered the property of the Company and will not be eligible for placement fees, commissions, or other compensation.

Recruiters and staffing agencies may only submit candidates for positions for which they have been specifically engaged by and have a signed agreement with our Talent Acquisition team.

Direct contact with hiring managers, employees, or other company representatives regarding open positions is strictly prohibited. Any attempt to present candidates through unauthorized channels may result in disqualification from future business opportunities with the Company.