Human Resources Operations Manager

About CTM
CTM is a global award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets. CTM provides personalised service excellence with client-facing technology solutions in offices all around the world, including New Zealand, Australia, Asia, North America and Europe with over 3000 employees and growing. 
  
At CTM, our people are our greatest asset. We are a team of collaborative, innovative and future-focused professionals we work with the company's values in mind; Connect, Deliver and Evolve.
  
About the Role
The People Operations Manager is responsible for leading the delivery of efficient, accurate, and compliant HR administration services across the employee lifecycle. This role oversees all HR administrative processes, ensuring the timely execution of employee documentation, onboarding and offboarding, employment changes, records management, compliance activities, and HR systems administration. 
  
Leading a small team of HR Administrators, the Human Resources Administration Manager drives operational excellence, continuous improvement, and high-quality service delivery while ensuring employee records and HR processes meet legislative and organisational requirements. The role works closely with HR Business Partners, Talent Acquisition, Payroll, Finance, and leaders across the business to provide seamless administrative support and maintain the integrity of HR data and documentation.

About You

• Strong knowledge of Human Resources administration and employee lifecycle processes.
• Excellent organisational skills with the ability to manage multiple priorities and deadlines.
• High attention to detail with a strong commitment to accuracy and confidentiality.
• Strong problem-solving and process improvement capability.
• Excellent written and verbal communication skills.
• Proficient in HR systems and Microsoft Office applications.
• Strong leadership and people management capability.
• Ability to work effectively in a fast-paced, collaborative environment.
• Minimum 5 years' experience in Human Resources Administration, HR Operations, or People Services.
• Demonstrated experience leading or supervising an HR Administration or Shared Services team.
• Strong experience working with HR Information Systems (HRIS) and employee records management.
• Understanding of Australian employment legislation and HR compliance requirements.
• Experience supporting payroll administration and employee lifecycle activities is advantageous.

Why CTM
CTM offer a strong, established, and sustainable work environment which will support your career development and wellbeing.
As a global organization CTM offers a range of employee benefits that you can access, including;  

• Travel discounts
• Perkbox - Retail, Lifestyle, Entertainment and Health and Wellness discounts & benefits
• Training and Development opportunities
• Annual Volunteer Day
• x2 Wellness/Chillout Days
• Blended work arrangements with hybrid WFH flexibility
• 2 Weeks extra leave - Purchase Leave

CTM is committed to the unique contributions of all our people and actively encourage candidates with all abilities and diverse backgrounds to apply. Come work for a global award-winning company that values its people, community, and technological innovation.