Human Resources Operations Manager

Human Resources Operations Manager

Remote, Bilingual Preferred

About the Opportunity

Stratum Group is partnering with a leading manufacturer of custom-engineered industrial equipment serving the energy and process industries. With large-scale fabrication capabilities and a strong commitment to quality, safety, and community, our client supports projects nationally and internationally.

This is a fully remote position. Candidates based in the Waco, TX area are strongly preferred, and occasional on-site visits to the client's local facility may be required.

Job Summary

The HR Manager will oversee and support all aspects of the employee life cycle, ensuring a positive and compliant workplace experience. This role is responsible for fostering strong employee relations, guiding performance management processes, and advising leadership on HR best practices. You will serve as a trusted partner to employees and managers, addressing concerns with discretion and professionalism while promoting engagement and retention.

We're looking for someone with exceptional communication and organizational skills who can think strategically and implement practical solutions. The HR Manager will ensure compliance with multi-state employment laws, maintain accurate HR records, and contribute to initiatives that strengthen company culture and drive organizational success.

Primary Duties and Responsibilities

• Serves as the first point of contact for employee calls, emails, and requests, answering questions and resolving issues related to HR processes and systems.

• Maintains contact until each request is resolved, keeping employees informed of status and resolution.

• Provides accurate, consistent, and timely responses to HR process, system, and policy requests, which may require research.

• Processes and approves HR transactions, data input, and verification of required documentation, including benefits elections, employee communication, and disciplinary actions.

• Educates employees on company practices and tools.

• Escalates complex cases requiring deeper interpretation or expertise to the HR Director.

• Supervises assigned HR team members and collaborates across the department on company objectives.

• Builds applicant sources through professional organizations, colleges, employment agencies, media, and online channels.

• Sources candidates using a variety of search methods to build a robust pipeline.

• Screens candidates by reviewing resumes and applications and conducting interviews via MS Teams, Zoom, or in person when needed.

• Consults with managers to define staffing requirements and job objectives.

• Uses an applicant tracking system.

• Facilitates the offer process, extending offers and negotiating employment terms.

• Uses recruiting tools to assess candidates' skills.

• Supports hiring teams with recruiting methods and interview questions.

• Contacts new employees and schedules onboarding.

• Maintains complete records of interviews and new hire activity.

• Stays current on recruiting methods and sources.

• Attends job fairs and career events as needed.

• Other duties as assigned.

Competencies

• Excellent communication, organizational, and administrative skills.

• Ability to prioritize and complete projects within deadlines.

• Solid knowledge of HR policies and best practices.

• Hands-on experience with selection processes such as phone and in-person interviews.

• Familiarity with HR databases, applicant tracking systems, and candidate management systems.

• Proven ability to work independently and communicate effectively in a remote environment.

Education & Experience

• Bachelor's degree in Human Resources Management, Business Administration, or equivalent professional experience required.

• 5-7 years of Human Resources management experience in a manufacturing environment required.

• HR certifications such as PHR, SPHR, SHRM-CP, or SHRM-SCP preferred.

• Bilingual (English/Spanish) preferred.