Human Resources Operations Specialist

The HR Operations Generalist plays a central role in ensuring the efficient delivery of HR services across the organization. Reporting to the Global HR Operations & Services Leader, this position serves as the first point of contact for employee inquiries, supports cross-functional HR operations, and ensures compliance and policy standards are consistently maintained.

This role operates at the intersection of employee experience and operational excellence — managing case workflows, triaging and escalating inquiries, supporting large-scale lifecycle events, and supporting HR compliance and policy updates. The ideal candidate is highly organized, detail-oriented, and comfortable working within structured HR systems and processes in a fast-paced environment. This role also supports the Payroll & Benefits teams, as well as M&A transactions.

What You'll Do

Manage HR Service Delivery & Case Management

• Serve as the primary owner of HR ServiceNow ticket management, ensuring timely triage, categorization, assignment, and resolution of employee inquiries.
• Act as Tier 1 support for employee questions related to payroll, benefits, time off, leaves, and general HR policies.
• Escalate complex inquiries to HR Business Partners, Payroll, Benefits, Compensation, or other Centers of Excellence (COEs) as appropriate.
• Monitor case metrics and identify trends or recurring issues requiring process improvement.
• Ensure service-level expectations are consistently met and documented.

Support Employee Lifecycle Events

• Support large-scale lifecycle transactions such as organizational restructures, acquisitions, and offboarding waves.
• Coordinate cross-functional communication between HRIS, Payroll, Benefits, IT, and managers during major lifecycle events.
• Assist in validating data accuracy during bulk updates or organizational changes within Workday.
• Ensure consistent execution of standardized lifecycle processes and documentation.

Support HR Compliance & Policy Governance

• Support the development, documentation, maintenance, and updating of HR policies and procedures.
• Partner with Legal and HR leadership to ensure policies align with regulatory requirements across relevant jurisdictions.
• Support regulatory changes systemically, and lead the testing of updates to Workday compliance changes
• Ensure compliance documentation is audit-ready and centrally maintained.
• Support internal audits and compliance reporting as required.

Partner Across HR & Operations

• Provide operational support to the HR Operations Leader, HRIS Leader, Payroll Manager, and Benefits Manager, handling day to day transactions within each of the functional areas
• Support integrations, data governance, and reporting needs
• Work with the Corporate Development team to support and coordinate the HR Integration process for newly closed acquisitions, working with Sellers and HR Operations team
• Assist with documentation of standard operating procedures (SOPs) and workflow improvements.
• Support implementation and adoption of HR systems and tools.
• Identify opportunities to streamline service delivery and enhance employee experience.

Drive Operational Excellence

• Maintain high standards of data accuracy and confidentiality
• Track and report on HR service metrics and process effectiveness
• Contribute to continuous improvement initiatives across HR operations
• Ensure consistent communication and transparency across stakeholder groups

What You'll Need

• Bachelor's degree in Human Resources, Business, or related field preferred
• Experience in HR Operations, shared services, or generalist roles
• Experience managing HR case management systems
• Strong understanding of employee lifecycle processes and HR compliance standards
• Experience with Workday or similar HRIS platforms preferred
• Familiarity with Payroll and Benefits processes
• Some experience in an M&A environment preferred
• Strong written communication skills, particularly in policy drafting and documentation
• Exceptional organizational and time management skills
• Ability to manage sensitive information with discretion and integrity
• Comfort operating in a structured, process-driven environment
• Learning agility, curiosity, and problem solving skills preferred