Human Resources Representative

Contract Purpose/ Responsibilities

• Administer leave cases, including assisting employees in determining leave type and understanding their responsibilities through their leave, sending their leave packets, coding the employee timesheets appropriately and directing employees to appropriate resources for handling other leave-related transactions (i.e., benefit plan contributions). All within service levels while following defined / written processes.

• Maintain contact, via phone calls and/or email, with employees on leave, covering expectations and detailed information, ensuring necessary status information is provided/or received based on process timelines. Updating case information in the case management system based on policy and procedures. Coordinate information with appropriate internal resources in HR and Safety and with external third-party administrators. All within service levels.

• Assist with managing the inbound emails into the LM and Vendor team email inboxes, Workers’ Compensation Initial Reports, and back up co-workers during their absences.

• Conduct research, investigate inquiries, and attempt to minimize escalations. Suggest process improvements.

• Perform other duties as requested.

Requirements:

• Two (2) years’ experience in Human Resources or Leave/Disability environment OR Bachelor’s degree in Business Administration, Human Resources, or related field

• Maintain confidentiality, high degree of data accuracy, and high-quality customer service. • Capable of identifying and addressing critical issues and while exercising some independent judgment

• Work with close supervision and manage large workloads effectively & efficiently, while maintaining a high standard of customer service Preferred Qualifications:

• Prior Leave Management experience.

• Functional knowledge of Workers’ Compensation, Short-Term disability (STD), Family and Medical Leave (FMLA), Long-Term Disability (LTD), Military and Personal leaves

• Knowledgeable of FMLA regulatory requirements

• High School diploma or GED

• Proven experience in providing both internal and external customer service Additional

• Ability to maintain confidentiality, high degree of data accuracy, and high-quality customer service.

• They should expect to be on the phones and process administrative tasks related to leave management both requiring verbal and written customer service skills

• They need to have space in their home for privacy from their computer and phone conversations