Human Resources Service Leader

SHANGRI-LA RESIDENCES, JAKARTA Main Responsibility Under the direct supervision of the Human Resources Manager, this position shall be responsible for administration, compensation & benefits, employee relations, learning & development, and HR compliance.

Key Responsibilities

• Support daily HR operations and deliver efficient HR services to employees and management.
• Manage HR administration, employee records, HRIS data, contracts, and HR documentation.
• Coordinate recruitment activities, including sourcing, screening, interviews, onboarding, and candidate database management.
• Support compensation and benefits administration, including attendance, leave, BPJS, insurance, medical programs, and payroll data coordination.
• Monitor and validate Daily Worker attendance records and liaise with outsourcing vendors to ensure accurate administration and timely payroll processing.
• Support employee relations, engagement initiatives, welfare programs, and employee communications.
• Coordinate learning and development activities, including training administration and record management.
• Ensure compliance with Indonesian labor laws, company policies, audits, and HR procedures.
• Assist in HR projects, CSR programs, wellness initiatives, and company events.

Requirements

• Only Indonesian Citizens (WNI) will be considered, due to work pass restrictions.
• Bachelor's Degree in Industrial Organization Psychology, Human Resources Management, Business Administration, or related field.
• Minimum 1-3 years of HR Operations experience; hospitality experience is an advantage.
• Strong knowledge of Indonesian labor laws and HR practices.
• Familiar with HRIS systems (i.e. Sunfish), Microsoft Office and Canva.
• Strong communication, coordination, and organizational skills.
• Confident verbal and written English communication skills, with experience interacting in a multicultural and English-speaking environment.