Human Resources Shared Services Manager

Position Purpose

Lead and ensure the efficient operation of the Human Resources Shared Services model, including end-to-end payroll administration within HR, compensation and wages, benefits, and personnel administration, ensuring compliance with Mexican labor legislation, operational continuity, and an effective employee experience for both hourly and administrative personnel.

Key Responsibilities

HR Shared Services Management

• Manage transactional HR processes for hourly and administrative employees.
• Standardize personnel administration policies, procedures, and controls.
• Ensure service-level agreements (SLAs) are met when supporting employees and operational departments.
• Serve as the HR subject-matter expert for administrative and payroll processes.

Payroll Administration

Responsible for the end-to-end management of the payroll process within Human Resources, including:

• Coordinate and oversee the pre-payroll process, ensuring accurate entry and validation of:
• Employee hires, terminations, and changes.
• Payroll incidences (absences, tardiness, overtime, premiums, bonuses, and leaves of absence).
• Salary changes.
• Validate the correct application of:
• Compensation, wages, and benefits.
• Internal compensation policies.
• Ensure compliance with critical payroll processing deadlines.
• Review and approve payroll reports before payroll is released.
• Coordinate payroll closing and budget control with Finance and Accounting.
• Address and resolve payroll inquiries from employees and leaders.
• Ensure process traceability, confidentiality, and internal controls.

Compensation and Wage Administration

• Manage compensation structures for hourly and administrative employees.
• Administer compensation changes, including:
• New hires
• Promotions
• Adjustments
• Annual and contractual increases
• Ensure alignment with the local Ciudad Juárez market and corporate guidelines.
• Monitor and analyze labor costs.

Benefits Administration

• Administer benefit programs in accordance with applicable legislation and industry practices, including:
• IMSS, Infonavit, and Fonacot.
• Insurance (life and medical).
• Savings fund, bonuses, vouchers, and local benefits.
• Manage enrollments, terminations, and changes in systems and with providers.
• Ensure clear communication of benefits to hourly and administrative employees.
• Coordinate payments to benefit providers and oversee provider controls.

Legal and Labor Compliance

• Ensure compliance with:
• Federal Labor Law.
• IMSS, Infonavit, and Fonacot.
• STPS requirements (registrations, records, and controls).
• Maintain up-to-date, audit-ready employee files.
• Participate in internal and external audits and corporate reviews.
• Provide administrative support for employee and labor relations processes in coordination with the responsible department.

Team Leadership and Management

• Lead the HR Shared Services team responsible for HR payroll, benefits, and personnel administration.
• Define team objectives, KPIs, and development plans.
• Ensure appropriate segregation of duties and internal controls.
• Promote a culture of service, organization, and compliance.

Employee Experience (Operational Environment)

• Ensure timely support for plant employees regarding pay and benefits.
• Simplify administrative processes for hourly employees.
• Serve as a trusted point of contact for sensitive payroll matters.

HR Technology and Systems

• Manage HR, payroll, and time-and-attendance systems.
• Ensure information quality, confidentiality, and security.
• Participate in process automation and improvement initiatives.

Key Performance Indicators (KPIs)

• Payroll accuracy (zero critical errors).
• On-time payroll processing and payment.
• Number of payroll inquiries per pay period.
• Compliance with no audit findings.
• Employee response time.
• Labor cost control.

Required Qualifications

Education

• Bachelor’s degree in industrial relations, Human Resources, Business Administration, or a related field.
• A diploma or specialized coursework in Payroll, Compensation, or Mexican Labor Law is preferred.
• Bilingual in English and Spanish, with professional business proficiency.

Experience

• 7–10 years of experience in Human Resources.
• Strong experience in:
• Payroll administration within HR.
• Compensation and wages.
• Benefits administration.
• Maquiladora and/or manufacturing environments.
• Experience supporting hourly employees.

Core Competencies

• Strong sense of responsibility and confidentiality.
• Operational leadership.
• Attention to detail.
• Analytical skills.
• Clear communication with hourly employees.
• Ability to work under pressure.
• Strong compliance orientation.

Reporting Relationships

• Reports to: Human Resources Director.
• Coordinates with: Finance, Accounting, Labor Relations, Operations, and Legal.
• Supervises: HR Shared Services team.