Human Resources Support

We're Hiring: HR Support

We are looking for a detail-oriented and customer-focused HR Support to support end-to-end HR operations across the employee lifecycle. This role is responsible for delivering exceptional HR services with a primary focus on onboarding, offboarding, benefits administration, and HR operations, ensuring a seamless employee experience while maintaining compliance with company policies and labor regulations.

As part of the HR Shared Services team, you will collaborate with employees, managers, and cross-functional stakeholders to ensure timely and accurate HR transactions, maintain employee records, and continuously improve HR processes.

📍 Location: BGC, Taguig City
⏰ Work Arrangement & Schedule: Work from Office; EMEA Shift (Mid Shift, depending on business requirements)
💼 Role: HR Support

What You'll Do:

Onboarding & Employee Experience

• Coordinate end-to-end onboarding activities, including employment documentation, HRIS updates, and new hire orientation.
• Partner with Talent Acquisition, Payroll, IT, Facilities, and hiring managers to ensure onboarding readiness.
• Serve as the primary point of contact for new hires and ensure completion of pre-employment requirements.
• Drive continuous improvements to enhance the onboarding experience.

Offboarding & Employee Lifecycle

• Manage end-to-end employee separation processes, including resignations, terminations, transfers, and exit documentation.
• Coordinate clearance, final pay requirements, and exit interviews with relevant stakeholders.
• Maintain accurate employee records and ensure compliance with legal and company retention requirements.
• Analyze exit trends and provide insights to support HR initiatives.

Benefits Administration

• Administer employee benefits programs, including enrollments, updates, renewals, and terminations.
• Respond to employee benefits inquiries and coordinate with external vendors and providers.
• Validate eligibility, maintain accurate benefits records, and support annual enrollment activities.
• Monitor benefits utilization and prepare reports to support decision-making.

HR Operations

• Process employee lifecycle transactions such as promotions, transfers, status changes, and personal information updates.
• Maintain accurate employee records within HRIS and document management systems.
• Prepare HR documents, employment certifications, and employee communications.
• Respond to HR inquiries while ensuring service levels and data accuracy are met.

Compliance & Continuous Improvement

• Ensure compliance with labor laws, company policies, and data privacy requirements.
• Conduct HR data audits and maintain audit-ready documentation.
• Generate HR operational reports and dashboards to monitor key metrics.
• Identify process improvement opportunities and contribute to HR system enhancements, SOPs, and process documentation.

What We're Looking For:

Required

• Bachelor's degree in Human Resources, Psychology, Business Administration, or a related field.
• 2–4 years of experience in HR Operations, HR Shared Services, or HR Administration.
• Proven experience in onboarding, offboarding, and benefits administration.
• Hands-on experience with HRIS, employee records management, and HR case management systems.
• Knowledge of employee lifecycle processes, labor laws, and data privacy regulations.
• Proficiency in Microsoft Office, particularly Microsoft Excel.
• Strong organizational, analytical, and problem-solving skills.
• Excellent communication, customer service, and stakeholder management abilities.
• Ability to thrive in a fast-paced, high-volume, and multicultural environment.

Preferred

• HR certification or relevant professional training.
• Experience supporting shared services or global HR operations.
• Exposure to HR process improvement initiatives and HR systems implementation.

Core Competencies

• HR Operations & Shared Services
• Employee Lifecycle Management
• Onboarding & Offboarding
• Benefits Administration
• HRIS & Employee Records Management
• HR Compliance & Data Privacy
• Employee Relations Support
• Customer Service & Stakeholder Management
• Process Improvement
• Reporting & Data Analysis
• Attention to Detail
• Time Management

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