Human Resources Technician II

The primary purpose of this position is to perform specialized technical and advanced administrative support work in the County's Human Resources Department.

Acts as the first point of contact for the department by greeting visitors, answering telephone inquiries, receiving and date-stamping incoming mail and responding to routine requests for information.

Reviews and processes Personnel Actions (PAs), ensuring accuracy, completeness, and compliance with County policies and procedures. Assists departments with personnel transaction questions and position status changes.

Coordinates pre-employment activities, including processing general background checks and North Carolina State Bureau of Investigation (NCSBI) fingerprint/criminal history checks as required.

Meets with new employees to assist with the completion of onboarding documentation; explains required employment forms, policies, and procedures.

Conducts new hire onboarding documentation process for assigned departments; explains required employment forms, policies, and procedures; completes Form I-9 and E-Verify requirements; creates and issues employee identification badges.

Maintains employee personnel records and files, including creating new files, filing documents, archiving terminated employee records, and ensuring compliance with records retention requirements and confidentiality standards.

Processes and tracks Family and Medical Leave Act (FMLA) requests, maintains leave records, and coordinates required documentation.

Assists with preparation of departmental and management reports by maintaining data tracking spreadsheets and compiling human resources metrics, including FMLA activity, ADA accommodations, and recruitment statistics.

Supports County recruitment efforts by reviewing and processing requisitions, posting vacancies, advertising positions through various channels, updating class specifications, and issuing non-selection notifications through the applicant tracking system. Maintains and updates the job description and classification specification repository.

Processes departmental financial and administrative transactions, including purchase orders, invoices, travel expense forms, procurement card (P-Card) transactions, and supply orders. Processes biweekly Human Resources payroll batches.

Assists with recruitment outreach activities, including preparing materials and displays for career fairs and participating in recruitment events as assigned.

Coordinates departmental administrative support activities, including submitting information technology and facilities maintenance requests and updating information maintained on the Human Resources Department webpage.

Assists department heads, elected officials, supervisors, employees, and the public by providing information regarding human resources policies, procedures, employment processes, and personnel-related programs.

Assists in the creation of salary surveys for various positions and assists in compensation analysis; shares information with other counties and state agencies on County's benefits, salaries, and/or job classifications.

Keeps human resources related knowledge base up to date through monitoring listservs, reviewing blogs and bulletins, seeking professional development, and reviewing materials provided through regulatory agencies such as NC and US Department of Labor and human resources professional organizations.

Additional Job Duties May be required to serve during times of disaster.

Performs related duties as required.

Graduation from a two year technical or community college with major coursework in business/human resources administration and four years of experience in the field of human resources administration or related field; or an equivalent combination of experience and training.

Intermediate to advanced knowledge of Microsoft Office Word and Excel programs preferred.

Special Requirements G.S. 153A-94.2(b) Subject to SBI criminal history record check prior to hire.

Knowledge, Skills, And Abilities Considerable knowledge of the County personnel policies, practices and procedures.

General knowledge of modern office practices, procedures and standard record maintenance procedures applicable to a human resources department.

General knowledge of the operation of electronic data processing equipment used in the personnel management process.

Ability to make routine administrative and personnel related decisions independently in accordance with laws, regulations and County policies and procedures.

Ability to analyze and interpret policy and procedural guidelines and to resolve problems and questions.

Ability to research program documents and narrative materials, and to compile reports from information gathered.

Ability to deal with people in a tactful and effective manner.

Ability to communicate effectively in oral and written form.

Ability to maintain clerical and statistical records.

Ability to establish and maintain effective working relationships as necessitated by work assignments.