HVAC After-Sales Service Engineer Supervisor 空调售后工程师主管

https://www.shenlingglobal.com/

申菱环境系统（马来西亚）是申菱环境在马来西亚设立的子公司，依托中国上市公司的技术实力与全球资源，专注于数据中心液冷与环境控制解决方案。 我们正打造本地化专业团队，为客户提供项目执行、交付实施、售后支持及备件保障等服务，并配合马来西亚市场拓展与客户发展。 欢迎具备专业能力、责任感及团队协作精神的人才加入，与公司共同成长。
Shenling Environmental Systems (Malaysia) is a subsidiary of Shenling Environmental established in Malaysia. Leveraging the technical expertise of its China-listed parent company and global resources, the company focuses on liquid cooling and environmental control solutions for data centers.

We are building a localized professional team to provide customers with project execution, delivery and implementation, after-sales support, and spare parts services, while supporting market expansion and customer development in Malaysia.

We welcome talents with professional capabilities, a strong sense of responsibility, and teamwork spirit to join us and grow together with the company.
Job Summary 职位概述:
我们诚邀经验丰富的售后主管加入团队！本岗位负责管理马来西亚地区空调产品售后服务团队，统筹售后运营、技术支持及客户服务工作，协调中国总部与本地客户之间的沟通，持续优化服务流程，确保售后服务质量及客户满意度，为公司业务发展提供有力支持。
We are looking for an experienced After-Sales Supervisor to lead our HVAC service team in Malaysia. The successful candidate will be responsible for managing daily after-sales operations, providing technical support, coordinating with customers and the China headquarters, and ensuring excellent service quality. This role plays a key part in enhancing customer satisfaction, improving service efficiency, and supporting the company's business growth.

Job Responsibilities 岗位职责 :

• Manage the daily operations of the after-sales service team for air conditioning products in Malaysia.

• Ensure timely service response and maintain a high level of customer satisfaction.

• Develop, implement, and continuously improve after-sales service processes, including installation, maintenance, repair, and complaint handling.

• Ensure compliance with the after-sales policies and service standards established by the China headquarters.

• Lead the team in troubleshooting, on-site repairs, and remote technical support.

• Provide technical guidance and solutions for HVAC systems, including chillers, precision air conditioners, air curtains, and other specialized air conditioning equipment.

• Support technical upgrades and continuous improvement initiatives.

• Coordinate with the China headquarters, customers, suppliers, and service partners on technical, spare parts, and logistics matters.

• Handle escalated customer complaints professionally and ensure effective resolution.

• Build and maintain strong customer relationships while safeguarding the company's brand image

• Train and coach local service technicians on company procedures, service standards, and technical knowledge.

• Develop the team's technical competency and customer service skills.

• Monitor team performance and drive continuous improvement.

• 负责马来西亚地区空调产品售后团队的日常管理，确保服务响应及时，持续提升客户满意度。

• 制定、执行并持续优化售后服务流程，包括安装、维修、保养及客户投诉处理。

• 确保各项售后服务符合中国总部制定的政策及服务标准。

• 带领团队完成空调设备故障诊断、现场维修及远程技术支持。

• 针对冷水机组、精密空调、风幕机及其他特殊空调设备提供技术支持及升级方案。

• 持续优化售后技术服务，提升维修效率与服务质量。

• 协调中国总部、本地客户、供应商及服务伙伴之间有关技术、配件及物流等事项。

• 妥善处理重大客户投诉，提供有效解决方案。

• 维护良好的客户关系，提升企业品牌形象。

• 为本地售后人员提供企业工作流程、服务标准及技术知识培训。

• 提升团队技术能力及客户服务意识。

• 监督团队绩效，推动持续改善与人才发展。

Requirements 任职要求 :

• Diploma or Bachelor's Degree in Mechanical Engineering, Electrical Engineering, HVAC, or a related field.

• Minimum 3–5 years of experience in after-sales service, HVAC, air conditioning, or technical service management.

• Experience leading or supervising a service team is preferred.

• Strong troubleshooting and problem-solving skills.

• Good communication and coordination skills.

• Willing to travel within Malaysia when required.

• 大专或以上学历，机械工程、电气工程、暖通空调（HVAC）或相关专业优先。

• 具有 3–5 年以上空调、HVAC 或售后服务管理相关经验。

• 具备售后团队管理经验者优先。

• 具备良好的故障分析及问题解决能力。

• 具有良好的沟通协调能力。

• 能配合工作需要在马来西亚境内出差。

**工作地点 / Work Location：**马来西亚/ Malaysia