HVAC Customer Service Representative

Location: Corner Brook, NL

Job Type: Full-Time

Industry: Heating, Cooling & Home Electrification

About Us 1Click Energy Solutions is Canada's leading home electrification company helping homeowners across Newfoundland and Labrador improve their home comfort and energy efficiency. Through our network of local HVAC and electrical professionals, we deliver reliable heating and cooling solutions backed by quality service and customer care.

We are looking for a friendly, organized, and customer-focused Customer Service Representative to join our team in Corner Brook. If you enjoy helping people, solving problems, and keeping things running smoothly in a fast-paced environment, we want to hear from you!

About The Role As a Customer Service Representative, you will be a key point of contact for our customers, helping coordinate service calls, manage appointments, answer inquiries, and ensure homeowners receive a positive experience from start to finish.

You will work closely with technicians, installers, and internal operations teams to coordinate daily activities and resolve customer concerns efficiently.

Key Responsibilities

• Answer incoming customer calls, emails, and service inquiries in a professional and timely manner.
• Schedule and coordinate heat pump installations, maintenance appointments, and service calls.
• Communicate with customers regarding appointment confirmations, scheduling changes, and technician arrival times.
• Maintain accurate customer records, service notes, and appointment details in company software.
• Coordinate with technicians and field teams to ensure efficient scheduling and job completion.
• Follow up with customers after installations and service visits to ensure satisfaction.
• Assist with resolving customer concerns, complaints, and service-related issues.
• Track outstanding service requests and ensure issues are followed through to completion.
• Support general administrative and operational tasks as required.
• Help maintain a high standard of customer service and represent the company professionally.

Qualifications

• Previous experience in customer service, administration, dispatch, or scheduling is an asset.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask, prioritize competing demands, and work in a fast-paced environment.
• Comfortable using computers, email, spreadsheets, and customer management software.
• A positive attitude, willingness to learn, and a proactive approach to problem-solving.
• Ability to work independently while contributing to a team environment.

Experience in HVAC, heating and cooling, home services, or construction is considered an asset, but is not required. Training will be provided to the right candidate.

What We Offer

• Competitive compensation based on experience.
• Full-time, stable employment with a growing company.
• On-the-job training and opportunities to develop new skills.
• A supportive team environment.
• Opportunities for growth as the business expands.
• The opportunity to contribute to improving home comfort and energy efficiency throughout Newfoundland and Labrador.

Who We're Looking For

We're looking for someone who takes ownership of their work, communicates clearly, and genuinely enjoys helping customers. The ideal candidate is dependable, adaptable, and willing to take initiative rather than simply checking tasks off a list.

If you're organized, customer-focused, and ready to join a growing team in the heat pump industry, we encourage you to apply!