HVAC Dispatcher

Position Overview

The HVAC Dispatcher serves as the central point of communication between our customers and field technicians. This is a customer-facing, call-heavy role that requires excellent communication skills, strong organizational abilities, and working knowledge of commercial HVAC systems.

The ideal candidate will be comfortable managing technician schedules, communicating job updates to clients, maintaining service documentation, and ensuring our operations run efficiently each day.

Retired HVAC technicians are strongly encouraged to apply.

Key Responsibilities

Serve as the primary point of contact for customers and field technicians

Provide clients with timely updates regarding service calls and job progress

Schedule and dispatch technicians efficiently based on service needs

Monitor daily technician check-ins and check-outs

Maintain accurate job notes, records, and service documentation

Organize and track photos and reports submitted by technicians

Coordinate scheduling changes and emergency service requests

Ensure all customer interactions are professional, friendly, and responsive

Monitor job status and maintain up-to-date internal records

Support field operations through effective communication and scheduling management

Qualifications

Required

Minimum of 2 years of experience in HVAC dispatching or a similar role within the HVAC industry

Working knowledge of commercial HVAC systems

No college degree required; relevant field experience is sufficient

Strong customer service and communication skills

Excellent organizational and multitasking abilities

Comfortable handling a high volume of phone calls and customer interactions

Ability to work independently in a remote environment

Proficiency with email, scheduling software, and general computer applications

Must be legally authorized to work in the United States

Preferred

Previous experience coordinating commercial HVAC service technicians

Experience with dispatching or field service management software

Retired HVAC technicians are highly preferred

What We're Looking For

We're looking for someone who is:

Friendly, personable, and easy to talk to

Customer-focused and solution-oriented

Highly organized and detail-oriented

Dependable and self-motivated

Comfortable working in a fast-paced, communication-driven environment

Able to build positive relationships with both customers and technicians

Compensation & Benefits

$25.00 per hour

Fully remote position

Health Insurance

Dental Insurance

401(k) with a 10% employer match

Opportunity to join a growing and respected HVAC services company

Supportive team environment

How to Apply

If you have HVAC dispatching experience, understand commercial HVAC operations, and enjoy helping customers while keeping service teams organized, we'd love to hear from you.

Apply today and join Avanti Mechanical Services in delivering outstanding service and support to commercial HVAC customers across the United States.

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Work Location: Hybrid remote in Shirley, NY 11967