HVAC Field Technical Support

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

• This position covers the West Coast territory with up to 80% travel.

• Under general supervision, develops and delivers training courses for training customers or technical employees in the installation, maintenance and repair of HVAC products.

• Troubleshoots technical inquiries.

• Identifies customer needs.Investigates and resolves technical inquiries.

• Assists in developing, testing, and maintaining courses and materials used in training.

• Assists in establishing course content and student learning objectives.

• May prepare course syllabus, lesson plans, and student manuals, and coordinate the development of training aids.

• Reviews problem areas and identifies training needs.

• Develops criteria for evaluating the effectiveness of training activities.

• Updates course materials continuously to ensure timeliness and relevance.

• Conducts training using all methods of delivery.

• Requires a high school diploma or an equivalent combination of education and experience.

• Prefer two year college degree, HVAC degree or equivalent.

• Requires at least 1 years relevant training experience in addition to at least 5 years technical experience.
  Advanced knowledge of assigned products and the application of diagnostic techniques and service aids.

• Knowledge and ability to apply learning theories to classroom situations.

• Developed presentation skills using a variety of technologies.

• Strong verbal and written communication skills required.

• Individual must have some sales ability along with a track record of fostering solid customer relationships.

• Proficient in the use of Microsoft Office including Word, Excel, PowerPoint and Outlook.

• Proficient in leading WebEx meetings.