HVAC Operations Manager

HSB Air Conditioning & Insulation LLC is a small, growing HVAC company looking for an experienced, dependable, and highly organized HVAC Operations Manager to join our team.

This is NOT a receptionist or basic front-desk position.

We are looking for someone who can help manage the day-to-day operations of our HVAC business and keep our technicians, customers, scheduling, billing, paperwork, warranties, inventory, and office responsibilities organized.

Because we are a smaller company, we work closely together as a team. We want someone who is willing to step in where needed, take initiative, solve problems, and grow with us.

Key Responsibilities

• Schedule and dispatch HVAC technicians
• Monitor technicians' schedules, job status, and daily time
• Communicate with technicians throughout the workday
• Answer and handle incoming customer calls
• Schedule service calls, maintenance, and follow-up appointments
• Create and send invoices
• Follow up on outstanding invoices and customer payments
• Follow up with customers after completed service
• Register HVAC equipment and manufacturer warranties
• Handle warranty claims, paperwork, and follow-ups
• Communicate with insurance companies and maintain insurance documents
• Maintain customer, job, technician, and company records
• Organize and file documents
• Create and maintain Excel spreadsheets, trackers, and reports
• Track inventory, equipment, materials, and company supplies
• Assist with permits and job-related documentation
• Communicate with vendors, suppliers, customers, and outside companies
• Keep management informed of outstanding jobs, payments, paperwork, and operational issues
• Help resolve scheduling and customer service issues
• Assist with other operational responsibilities as the company continues to grow

What We're Looking For

HVAC experience is strongly preferred. Candidates with HVAC office, dispatch, service coordination, or operations experience are highly encouraged to apply.

We are looking for someone who:

• Is dependable, punctual, and responsible
• Has excellent organizational and multitasking skills
• Can manage multiple priorities without becoming overwhelmed
• Has strong customer service and communication skills
• Is comfortable coordinating and following up with field technicians
• Has experience with billing, invoicing, and payment follow-up
• Is comfortable using Microsoft Excel, email, and office software
• Pays close attention to details
• Takes initiative instead of waiting to be told every next step
• Can follow through and make sure tasks are completed
• Is willing to learn and expand their HVAC knowledge
• Works well in a small team environment
• Has a positive and professional attitude
• Is willing to put their best foot forward and grow with the company

Preferred Experience

Previous experience with an HVAC, plumbing, electrical, construction, or service-based company is a major plus.

Some Knowledge of HVAC terminology, equipment, warranties, permitting, dispatching, or service operations is preferred.

About Our Team

We are a small but growing company, and we treat our team like family. Every position matters, and everyone plays a part in helping the company succeed.

We are looking for someone who doesn't simply want to "work the front desk." We want someone who wants to take ownership of the operation, help keep the company organized, support our technicians, take care of our customers, and grow with us.

If that sounds like you, we would love to hear from you.

Apply through Indeed with your resume and relevant experience.

Pay: From $16.00 per hour

Expected hours: 40.0 per week

Work Location: In person