HVAC Service Coordinator

Job highlights

• Experience leading HVAC technician teams with proficiency in commercial HVAC systems, schematics reading, and technical training

• Manage HVAC installations, maintenance, repairs, scheduling, inventory, dispatch, reporting, and customer communication

• Lead and manage a team of HVAC technicians for installations, maintenance, and repairs.

• Collaborate with clients to assess HVAC needs and propose suitable solutions.

• Develop service schedules and procedures to optimize productivity and ensure customer satisfaction.

• Create and deliver technical training programs for technicians.

• Oversee inventory management for equipment and parts.

• Dispatch and manage service calls.

• Review, edit, and price service reports.

• Prepare quotations for recommended work.

• Communicate updates to customers and project managers.

• Provide technical support for HVAC technicians.

• Ensure technicians' licenses and certificates are up-to-date.

• Comply with service standards and customer requirements.

• Knowledge of the commercial HVAC market.

• Excellent written, verbal, and interpersonal skills.

• Proficiency in reading schematics and work plans.

• Ability to manage and develop staff.

• Skills in workload evaluation and service work scheduling.

• Customer service skills to resolve issues effectively.

• Budgeting abilities.

• Experience ordering materials and scheduling repairs.

• Ability to generate reports and measure departmental operations.

• Ensure technicians have proper tools and maintain them.

• Assist dispatch operations in selecting appropriate technicians.

• Daily communication with dispatch regarding project information.

• Review work orders, invoices, and time reports for accuracy.

• Timely ordering of required parts.

• Ensure adherence to company/department policies.

• Oversee assigned HVAC service vehicles and monitor maintenance.

• Proficiency in Microsoft Excel, PowerPoint, and CRM systems.