HVAC Service Coordinator/Customer Service

AFGO, a dynamic HVAC Mechanical Services Company in the NYC Metropolitan Area, is seeking an energetic and assertive individual for a HVAC Service Coordinator/Customer Service position. Candidate must possess strong organizational skills, an attention to detail and exceptional verbal and written communication skills in order to correspond with clients, coworkers, suppliers and sub-contractors.

Responsibilities to include, but are not limited to (Essential Functions):

• Setting up appointments for Preventive Maintenance and Quoted Repair services
• Providing status updates relates to Technician response time, diagnosis and resolution.
• Conducting follow up correspondence to ensure Client satisfaction
• Teaming with designated Dispatcher, assisting with the scheduling and coordination of Technician workload

Qualifications & Skills:

• The ideal candidate will possess previous Customer Service experience in a business to business environment
• Knowledge of Microsoft Office is required
• Knowledge of Microsoft Dynamics for Field Service is preferable
• ServiceChannel
• FM Pilot

Benefits Offered: Medical, Dental, Vision and 401K