Annette Hale's Indoor Comfort Systems

For more than 25 years, Indoor Comfort Systems has been Huntsville's trusted name in heating and air conditioning — locally owned, 4.9 stars across 620+ reviews, and built on one simple idea: treat people right, do excellent work, and the rest takes care of itself. We're looking for a Service Manager to lead our HVAC service technicians and support team, drive day-to-day field operations, and help deliver an exceptional experience to every customer across Huntsville, Athens, Madison, Decatur, and North Alabama.
Working alongside our Director of Service, you'll lead through others — coaching technicians, managing schedules, and continuously improving how our service department runs.
Our Core Values
<ul>
<li>Teamwork</li>
<li>Innovation</li>
<li>Customer Centric</li>
<li>Integrity</li>
<li>Excellence</li>
</ul>
What You'll Do
<ul>
<li>Lead, coach, and develop our service technicians and support personnel</li>
<li>Recruit, interview, onboard, and mentor new team members</li>
<li>Establish accountability for safety, productivity, and customer service standards</li>
<li>Conduct performance reviews and address performance issues promptly</li>
<li>Manage daily scheduling and dispatch activities in partnership with our dispatch team</li>
<li>Balance technician workloads based on skill sets, call demand, and customer needs</li>
<li>Monitor technician utilization, response times, and completion rates</li>
<li>Ensure vehicles, tools, materials, and equipment are properly maintained and available</li>
<li>Resolve escalated customer concerns and support customer retention initiatives</li>
<li>Conduct field inspections and quality assurance visits to ensure work meets company standards</li>
<li>Coordinate ongoing technical and customer service training programs</li>
<li>Ensure compliance with OSHA, EPA, manufacturer requirements, and company safety policies</li>
<li>Support maintenance agreement growth and service-generated replacement opportunities</li>
<li>Partner with the Director of Service to implement departmental initiatives and continuous improvement efforts</li>
</ul>
What We're Looking For
<ul>
<li>Minimum of 5 years of HVAC service experience</li>
<li>Previous supervisory or management experience preferred</li>
<li>Strong leadership, communication, and conflict-resolution skills</li>
<li>Ability to coach and develop people while driving accountability</li>
<li>Solid understanding of residential and light commercial HVAC systems and applications</li>
<li>Ability to prioritize, organize, and execute in a fast-paced environment</li>
<li>Proficiency with service management software and Microsoft Office applications</li>
<li>Valid driver's license and an acceptable driving record</li>
</ul>
What We Offer
<ul>
<li>Competitive salary, based on experience</li>
<li>Medical, dental, and vision insurance</li>
<li>401(k) retirement plan</li>
<li>Paid time off and holidays</li>
<li>Ongoing training and professional development</li>
<li>A stable, growing, locally owned company where you lead a team and make a real impact</li>
</ul>
Ready to Lead Huntsville's Best HVAC Service Team?
Apply today at indoorcomforthsv.com/careers or send your resume to <a href="mailto:info@indoorcomforthsv.com" rel="nofollow noopener" target="_blank">info@indoorcomforthsv.com</a>. Questions? Call us at (256) 885-0430.
Annette Hale's Indoor Comfort Systems, Inc. is an Equal Opportunity Employer.
Pay: $75,000.00 - $100,000.00 per year
Work Location: In person

HVAC Service Manager

HVAC Service Manager

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