HVAC Service Manager

Grand Mesa Mechanical is seeking an experienced Service Manager to lead and grow our commercial HVAC service department. This position is responsible for overseeing daily service operations, developing and supporting technicians, maintaining strong customer relationships, and driving the continued growth and profitability of the Service Department.

The ideal candidate will bring a strong HVAC service background along with leadership, customer service, sales, and business-development skills. This individual should have a growth mindset and be comfortable identifying opportunities to expand service agreements, improve customer retention, increase service revenue, and strengthen long-term customer relationships.

Key Responsibilities

• Oversee service scheduling, dispatch, technician workload, and daily department operations
• Lead, mentor, coach, and develop service technicians
• Assist technicians with technical troubleshooting and complex service issues
• Monitor service quality, callbacks, productivity, and customer satisfaction
• Handle customer concerns and escalations professionally and promptly
• Build and maintain strong relationships with existing and prospective customers
• Promote a customer-first culture focused on responsiveness, communication, and long-term relationships
• Identify opportunities to grow service revenue and expand the department's customer base
• Develop, promote, renew, and grow preventative maintenance and service agreements
• Follow up on technician recommendations, repair opportunities, proposals, and outstanding customer needs
• Support sales efforts by identifying additional repair, replacement, maintenance, and system improvement opportunities
• Partner with technicians to improve their ability to communicate recommendations and solutions to customers
• Monitor service agreement performance, renewals, customer retention, and growth opportunities
• Assist with estimating, quoting, and developing service proposals as needed
• Ensure completed service work is properly documented, coded, reviewed, and ready for invoicing
• Coordinate technician training, technical development, and customer service training
• Monitor staffing, department productivity, utilization, efficiency, and workflow
• Help establish and monitor department goals, performance expectations, and key performance indicators
• Look for opportunities to improve processes, technology, customer experience, and overall department profitability
• Work closely with Operations, HR, Accounting, Project Management, Plumbing, and other company departments
• Represent Grand Mesa Mechanical professionally in customer meetings, networking opportunities, and business-development activities

Qualifications

• Strong commercial HVAC service and technical background
• Previous leadership, supervisory, or service management experience preferred
• Experience with HVAC service sales, maintenance agreements, or business development strongly preferred
• Strong customer service and relationship-management skills
• Sales-minded approach with the ability to identify opportunities while maintaining customer trust
• Demonstrated growth mindset and willingness to improve processes, develop employees, and expand the department
• Excellent communication, leadership, and conflict-resolution skills
• Strong organizational, decision-making, and problem-solving abilities
• Ability to manage multiple priorities in a fast-paced service environment
• Ability to analyze department performance and make operational improvements
• Experience with service management, dispatch, CRM, or field-service software preferred
• Valid driver's license required

Compensation & Benefits

Pay Range: $90,000–$150,000 annually, depending on experience and qualifications.

Benefits include company-paid employee medical coverage, dental and other available insurance benefits, 401(k), paid holidays, paid time off, and other company benefits available to eligible employees.

Posting End Date: October 16, 2026.

To apply, submit your resume and application through Indeed, LinkedIn or Facebook.

Equal Employment Opportunity Statement

Grand Mesa Mechanical, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, marital status, or any other status protected by applicable federal, state, or local law.

Pay: $90,000.00 - $150,000.00 per year

Benefits:

• 401(k)
• Company truck
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Work Location: In person