HVAC Service Manager

Overview

We are seeking a dedicated and experienced Service Manager to oversee our HVAC service operations. This role is vital in ensuring the delivery of high-quality maintenance and repair services, managing a team of technicians, and maintaining excellent customer relationships. The Service Manager will be responsible for coordinating daily activities, ensuring safety compliance, and driving operational efficiency to meet company standards and customer expectations.

Responsibilities

• Oversee daily HVAC service operations, including scheduling, dispatching, and resource allocation to ensure timely and efficient service delivery.
• Lead, participate, motivate, and supervise a team of HVAC technicians, providing training and support to enhance their skills and performance.
• Ensure all service work complies with safety regulations and industry standards, promoting a safe working environment.
• Coordinate with clients to understand their HVAC needs, provide technical guidance, and ensure customer satisfaction.
• Manage service documentation, work orders, and reports accurately for operational tracking and quality assurance.
• Monitor service performance metrics, identify areas for improvement, and implement strategies to optimize workflow and customer experience.
• Collaborate with procurement teams to maintain adequate inventory levels of parts and equipment required for HVAC services.
• Stay updated on industry trends, new technologies, and best practices in HVAC maintenance and repair.
• Work alongside the team installing and servicing HVAC systems
• Participate in receiving and responding to after hour messages from the company answering service.

Skills

• Proven experience in HVAC service management or a similar supervisory role within the HVAC industry.
• Strong leadership skills with the ability to manage a team effectively.
• Excellent organizational and time management abilities to handle multiple tasks efficiently.
• Good communication skills for liaising with clients, team members, and vendors.
• Knowledge of safety standards and regulations related to HVAC systems.
• Problem-solving skills with a focus on technical troubleshooting and customer satisfaction.
• Ability to adapt to changing priorities in a fast-paced environment.
• Desire and ability to grow a small business in both the residential and commercial space.

This position offers an opportunity for a motivated professional to lead a dynamic team while ensuring top-tier HVAC services are delivered consistently.

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k) 4% Match
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Retirement plan

Work Location: In person