HVAC Service Manager

Job Summary

We are seeking a dynamic and experienced HVAC Service Manager to lead our team in delivering exceptional heating, ventilation, air conditioning, and refrigeration services. In this pivotal role, you will oversee daily operations of the service department, coordinate field service activities, and ensure the highest standards of quality and customer satisfaction. Your expertise in HVAC systems, mechanical systems repair, electrical diagnostics, and building automation will drive successful project execution and team performance. Join us to lead a motivated team dedicated to maintaining comfort and efficiency across diverse commercial and industrial environments.

Duties

• Manage and supervise the HVAC service team, including technicians specializing in HVAC system repair, installation, maintenance, and troubleshooting.
• Oversee scheduling of service calls, ensuring timely response to customer needs while optimizing resource allocation.
• Review schematics, HVAC design plans, and technical drawings to guide installation and repair projects accurately.
• Conduct quality control inspections on completed work to ensure compliance with safety standards, building codes, and client specifications.
• Provide technical support for complex HVAC/R systems such as refrigeration units, boilers, and building automation systems.
• Diagnose electrical issues using diagnostic tools like ohmmeters; troubleshoot mechanical systems including pumps, motors, and mechanical components.
• Maintain detailed records of service activities, equipment repairs, maintenance schedules, and inventory management for parts and tools.
• Foster excellent customer service by communicating effectively with clients about system performance, repairs needed, and maintenance recommendations.
• Ensure all work complies with EPA regulations related to refrigerants and environmental safety standards.
• Lead safety initiatives by enforcing proper use of hand tools, electrical systems safety procedures, and PPE (Personal Protective Equipment).
• Responsible for the profitability of the service department
• Hold accountable all Technicians for hitting KRA/KPI's daily, weekly, monthly, yearly
• Respond to customer complaints/concerns
• Ensure the assigned Technician is following our stated policies and procedures, giving instruction and direction to coworkers as required

Qualifications

• Proven experience in construction or property maintenance with a strong background in HVAC service technician roles.
• Extensive knowledge of HVAC system installation, repair, maintenance, and troubleshooting across various mechanical systems.
• Familiarity with schematics, HVAC design principles, building automation systems (BAS), electrical diagnostics, plumbing systems, and refrigeration technology.
• Hands-on experience with equipment repair including boilers, air conditioning units, appliances, and mechanical components.
• Mechanical knowledge complemented by experience using hand tools and diagnostic equipment such as ohmmeters for electrical troubleshooting.
• Strong leadership skills with the ability to manage field service teams effectively while maintaining high safety standards.
• Valid EPA certification for refrigerant handling; additional certifications in HVAC/R or mechanical systems are highly desirable.
• Excellent communication skills to coordinate with clients and team members; customer service orientation is essential.
• Valid driver’s license with a clean driving record; ability to operate a van or service vehicle safely in various environments.
• Five plus (5+) years of experience in residential/commercial HVAC service calls
• 3+ years of supervisor/leadership experience within an HVAC company
• Basic computer skills: specifically, MS Office, service & dispatch software systems

Physical Demands:

· Must be physically able to be on feet 8 hours a day

· Must be physically able to perform strenuous labor, including lifting heavy objects, up to 70 lbs.

· Must be able to work in extreme heat and cold

· Must be able to climb up and down a ladder numerous times throughout the day

Join us as an HVAC Service Manager to lead a passionate team committed to delivering reliable comfort solutions! Your expertise will help shape exceptional service experiences while advancing your career in a fast-paced industry focused on innovation and excellence.

Pay: $35.00 - $45.00 per hour

Expected hours: 35.0 – 45.0 per week

Benefits:

• Company truck
• Dental insurance
• Fuel card
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person