Hvac Service Technician

Skills mandatory. Ego encouraged. - Come Work For Us Before Your Boss Does

Some people know they're good. They take pride in being better than average. They get the details right — even the ones most people wouldn't notice. Why? Because there's a right way and a wrong way, and people are depending on you to do it the right way.

We're looking for an HVAC Service Technician we can be proud to have on our team — because you're proud to be on it. You know the equipment. You know the codes. You know how to explain things to homeowners when they ask. The work gets done right the first time. The paperwork gets filled out and filed. The customer ends the visit confident, satisfied, and knowing more about their system than they did before you showed up. Callbacks are rare — and when they happen, you own them.

This is a residential service role out of our Randolph shop, running a fully stocked take-home van across the South Shore and Greater Boston. No on-call. Year-round work — heating, cooling, and maintenance keep the schedule full through every season. Weekly pay.

How you get paid, honestly: hourly or performance pay, whichever is higher — every pay period. But let's be straight with each other. The hourly is a floor, not a plan. Our techs don't live there, and the ones who thrive here treat it as a number they never think about.

Performance pay is measured on the things you actually control: your average ticket, your close rate, your callback rate, and the reviews your customers leave. There's only upside. We'll walk you through the entire plan, line by line, before you accept an offer — no surprises

If this sounds like you, we should probably talk.

Responsibilities

• Diagnose and repair residential heating and cooling equipment — gas furnaces, boilers, heat pumps, ductless mini-splits, and central AC
• Perform precision tune-ups and preventive maintenance that catch problems before the customer feels them
• Present clear repair-versus-replace options and let the homeowner make an informed decision — no pressure, no confusion
• Diagnose and recommend indoor air quality solutions where they genuinely solve a problem
• Document every job accurately in ServiceTitan on your company iPad — photos, findings, recommendations, and pricing before you leave the driveway
• Communicate proactively with dispatch and the customer on timing, findings, and next steps
• Mentor apprentices and newer techs — they're already watching how you work
• Own your callbacks and resolve them fast, cleanly, and without drama
• Keep your van organized, stocked, and looking like a rolling ad for a company you're proud of
• Earn 5-star reviews that build the reputation of the whole team

Qualifications

What you need

• High school diploma or GED
• Minimum 3 years of residential HVAC field experience plus formal training
• EPA Universal
• Valid, unrestricted driver's license and a clean driving record
• A professional set of hand tools worthy of someone with your skills

What actually sets you apart

• Personal pride in doing the best work, every time
• The ability to teach without condescending
• A knack for customer communication that makes it easy for homeowners to ask questions, understand your recommendations, and feel confident in their decisions
• A real desire to see those five stars come in after you finish a job

WHAT YOU GET

Schedule & pay

• NO ON-CALL
• Hourly or performance pay, whichever is higher — every pay period
• Upside on performance pay
• Weekly pay
• Year-round work — no seasonal layoffs
• Plenty of overtime available if you want it, including Saturdays
• Flexible hours and scheduling available

Health & retirement

• Health insurance
• 100% company-paid dental
• 100% company-paid vision
• 100% company-paid life insurance
• 401(k) with 4% company match

Time off

• PTO from day one
• 3 weeks paid vacation, growing from there (negotiable)
• Paid birthday off

Tools & gear

• New, fully stocked take-home van
• Company iPad and company phone
• Uniforms provided
• Boot and sneaker allowance

Growth & culture

• Ongoing paid training, sometimes out of state
• A real career path — we promote from within
• Employee of the Month recognition and prizes
• Monthly contests with extra prizes
• Supportive leadership that has your back

About the company

Trust 1 Services has been making bad days better since 2018. We're a local Randolph-based HVAC and plumbing company built on one idea: take care of customers like family, and take care of our team the same way.

We've grown fast — fast enough to land on the Inc. 5000 list of America's fastest-growing companies — but we've stayed tight-knit on purpose. No corporate red tape. No politics. Just a team that genuinely likes each other, gives back to the community, and shows up every day to win.

When you join Trust 1, you get more than a paycheck. You get a real career path, top-tier training, weekly pay, full benefits (health, 100% paid dental/vision/life), 401(k) with match, PTO from day one, your birthday off, and a leadership team that has your back.

We're not for everyone. But if you're hungry, positive, and ready to be part of something that's actually going somewhere — we should talk.