HVAC Service Technician

Join the Mighty Team!

At Mighty Plumbing, Heating, Air & Electric, we believe exceptional service goes beyond fixing heating and cooling systems. It's about building relationships, earning customer trust, and delivering solutions that make a difference.

With over 20 years of industry experience serving homeowners throughout the Greater Denver area, Mighty has built its reputation on quality workmanship, integrity, and outstanding customer service.

As we continue to grow, we're looking for an experienced, revenue-driven HVAC Service Technician who combines exceptional technical expertise with strong sales abilities and a passion for delivering an outstanding customer experience.

We're not looking for someone who simply runs service calls. We're looking for a motivated professional who recognizes opportunities, builds customer confidence, drives revenue, and takes ownership of their earning potential.

The Opportunity

As an HVAC Service Technician, you will play a critical role in both customer satisfaction and the financial success of our service department.

You'll be responsible for diagnosing, troubleshooting, repairing, and maintaining residential heating and cooling systems while identifying opportunities to provide homeowners with additional solutions that improve comfort, efficiency, and reliability.

The ideal candidate understands that every service call is an opportunity to build trust, deliver value, and generate revenue.

You know how to communicate technical information in a way homeowners understand, present repair and replacement options confidently, and convert opportunities into sales without compromising integrity or customer relationships.

This is an excellent opportunity for a high-performing technician who thrives in a results-oriented environment and wants to be rewarded for their performance.

What You'll DoHVAC Service & Technical Excellence

• Diagnose, troubleshoot, repair, and maintain residential HVAC systems, including air conditioners, furnaces, heat pumps, mini-splits, and indoor air quality equipment.
• Complete scheduled maintenance, diagnostic, and emergency service calls efficiently and professionally.
• Identify equipment deficiencies, performance concerns, and opportunities to improve system efficiency and reliability.
• Perform preventive maintenance and system tune-ups according to manufacturer specifications and company standards.
• Recommend appropriate repairs, system upgrades, and replacement solutions based on equipment condition and customer needs.
• Ensure all work meets applicable safety regulations, industry standards, and local codes.

Revenue Generation & Sales Performance

• Drive revenue by identifying, presenting, and converting legitimate repair, replacement, maintenance, and accessory opportunities.
• Consistently achieve or exceed individual sales, revenue, and performance goals.
• Conduct thorough system evaluations to uncover opportunities for improved comfort, efficiency, and equipment performance.
• Present homeowners with clear, professionally developed options, including repair, system rejuvenation, and replacement when appropriate.
• Confidently explain the value of system upgrades, maintenance agreements, indoor air quality products, and energy-efficient solutions.
• Educate customers on available financing options to help make recommended solutions accessible.
• Build strong customer relationships that lead to repeat business, referrals, and long-term loyalty.
• Maximize service call opportunities while maintaining ethical sales practices and putting the customer's needs first.
• Maintain accountability for key performance indicators, including average service ticket, conversion rate, revenue per call, and maintenance agreement opportunities.

Customer Experience & Relationship Building

• Deliver an exceptional customer experience from arrival through completion of each service call.
• Ask thoughtful questions to understand homeowners' comfort concerns, expectations, and long-term needs.
• Clearly explain diagnostic findings, available solutions, pricing, and recommendations.
• Establish trust through professionalism, transparency, and knowledgeable recommendations.
• Handle customer questions and concerns with confidence, empathy, and professionalism.
• Represent the Mighty brand positively during every customer interaction.

Operational Accountability & Teamwork

• Accurately document service calls, recommendations, estimates, invoices, and customer interactions in ServiceTitan.
• Maintain accurate truck inventory, tools, equipment, and assigned company vehicle.
• Communicate effectively with Dispatch, Customer Care, Installation, and Management teams.
• Follow established processes for service call completion, follow-up opportunities, and customer communication.
• Participate in ongoing technical, customer service, and sales training.
• Assist in mentoring and developing less experienced technicians when needed.
• Maintain a professional appearance and consistently demonstrate dependability, punctuality, and accountability.

What We're Looking For

Required Qualifications

• Minimum 3 years of residential HVAC service and repair experience.
• Strong diagnostic and troubleshooting skills across residential heating and cooling systems.
• Proven ability to identify sales opportunities and generate revenue through service calls.
• Strong communication, customer service, and consultative selling skills.
• Ability to confidently present repair, replacement, and maintenance options.
• EPA Section 608 Certification.
• Valid driver's license with an acceptable driving record.
• Comfortable using smartphones, tablets, and field service management software.
• Ability to work independently, manage service calls efficiently, and maintain a high level of productivity.
• Strong work ethic, positive attitude, and commitment to professional excellence.

Preferred Qualifications

• NATE Certification.
• Experience with ServiceTitan.
• Proven track record of achieving or exceeding HVAC service revenue goals.
• Experience selling HVAC replacements, indoor air quality products, and maintenance agreements.
• Familiarity with performance-based compensation and service department KPIs.
• Experience working within a structured service and sales process.

What Sets You Apart

You're the kind of HVAC professional who:

• Thinks like a business owner: You understand the relationship between productivity, revenue, profitability, and customer satisfaction.
• Knows how to sell without pressure: You educate homeowners, build trust, and allow customers to make informed decisions.
• Is motivated by performance: You enjoy setting goals, exceeding expectations, and maximizing your earning potential.
• Sees the bigger picture: You recognize that a service call is more than a repair; it's an opportunity to create a long-term customer relationship.
• Takes ownership: You're accountable for your results, your customers, and the quality of your work.
• Never stops learning: You're committed to improving both your technical expertise and sales performance.

What We Offer

At Mighty, we believe high performers should have the opportunity to earn more, grow professionally, and build a long-term career.

• Competitive Compensation: $70,000–$110,000+ annual earning potential
• Performance-Based Earnings: Additional earning opportunities tied to individual results and revenue production.
• Weekly Pay: Reliable weekly payroll.
• Company-Provided Equipment: Service vehicle, phone, tablet, and uniforms.
• Comprehensive Benefits: Medical, dental, vision, life insurance, short-term and long-term disability, and 401(k) plan, subject to plan eligibility.
• Paid Time Off: Vacation, sick time, and paid holidays in accordance with company policy.
• Employee Referral Program: Earn rewards for referring qualified team members.
• Ongoing Training: Technical development, sales training, and professional growth opportunities.
• Career Advancement: Opportunities to grow within an expanding home services organization.
• Supportive Team Environment: Work alongside professionals committed to delivering outstanding service and achieving results.

Ready to Take Your HVAC Career to the Next Level?

If you're an experienced HVAC Service Technician who knows how to diagnose problems, build customer relationships, close opportunities, and consistently deliver results, we want to hear from you!

At Mighty, your technical skills open the door. Your customer relationships, work ethic, and performance determine how far you can go.

Bring your skills. Own your success. Build a Mighty Future!

Apply Today and Join the Mighty Team!

Mighty Plumbing, Heating, Air & Electric is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants without regard to any legally protected characteristic.

Job Type: Full-time

Pay: $70,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• Company truck
• Dental insurance
• Fuel card
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Experience:

• HVAC: 3 years (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Denver, CO 80239 (Required)

Work Location: In person