HVAC Technical Service Advisor

Sinclair Supply Ltd., a leader in the wholesale distribution of HVACR products, has been proudly serving our employees, industry, and customers since 1946. Come join our team of like-minded individuals and experience an outstanding company culture filled with opportunities to grow.

Why You’ll Love Us

Outstanding company culture. We run on the values of good old-fashioned respect, kindness, humility, and helping out your neighbour. We leave our egos at the door and celebrate one another.

Work-life balance. Work that stays in the workplace, so you can relax at home.

Future planning. Company matching RRSPs so you don’t have to work forever.

Rest and relaxation. Generous vacation allowance and additional paid sick days, so you can use your vacation time for, you know, vacation.

Investment in your growth and development. No matter how much you already know about HVAC, there’s always more to learn. We’ll support you as you continue to grow.

Health and wellness. All the standard benefits you’re used to, plus access to free counselling for employees and their families. With experts in areas like family support, life balance, career, and nutrition, we’ve got you covered.

Our Edmonton North team is looking for an HVAC Technical Service Advisor to become an integral part of the team. If you have a strong HVAC background, enjoy sharing your knowledge, and like helping others find practical solutions, this could be a great opportunity to put your technical experience to work.

Duties/Responsibilities

• Provide timely technical support, product recommendations, and troubleshooting guidance to customers and employees.
• Coordinate, facilitate, and deliver technical and product training to employees and customers, both in person and virtually.
• Stay current on HVAC technical information, industry developments, new products, and technologies.
• Build and maintain strong relationships with customers, vendors, and employees by providing knowledgeable and responsive technical service.
• Work closely with the Technical Services Manager and leadership to identify technical training needs and support the development of training programs.
• Uphold Sinclair Supply's Core Values, policies, and procedures at all times.
• Perform other duties as requested by management.

Qualification/Experience

• 3+ Years of hands-on technical experience in the HVAC industry.
• Strong knowledge of HVAC products, equipment, and troubleshooting.
• Ability to provide clear technical guidance and recommend appropriate troubleshooting steps and solutions.
• Outstanding customer service and relationship-building skills.
• Ability to explain technical information to individuals with varying levels of technical knowledge.
• Good computer skills and ability to learn new systems and technologies.

Additional Requirements:

• Working remotely is not an option.
• Travel requirement - approximately 15%.

Salary/Benefits:

Competitive compensation and benefits package.