HVAC Technical Support

About the Company
Mitsubishi Heavy Industries Air-Conditioners Australia (MHIAA) is one of Australia’s leading suppliers of premium residential and commercial air conditioning and air to water heat pump systems. In a short 25 years the company has pushed the boundaries within the HVAC industry, winning multiple awards and accolades including being recognised by CHOICE®, as Australia’s Best Brand of Air Conditioner for six (6) years in a row. As the most independently awarded brand of Air Conditioners, they are the Experts in Air. 
  About the role

Looking for a change? Ready to step away from the tools and take your technical expertise to the next level?

We have an exciting opportunity for a HVAC technician to join our team in Auckland, NZ, as a Technical Service Engineer! This is an opportunity to show off your HVAC technical knowledge on things like VRF systems and inverter technology; you will be relied upon to support and troubleshoot technical issues for our customers across the country.

What you’ll do

In this role, you’ll be the technical expert our customers and service partners rely on. You’ll use your hands-on HVAC experience to troubleshoot issues, support service agents and ensure our systems are installed, commissioned and supported to the highest standard.

Your key responsibilities will include:

• Providing expert technical support for MHIAA air conditioning products across Australia and New Zealand
• Supporting Service Agents with spare parts selection, troubleshooting, commissioning advice and technical queries via phone and email
• Participating in, overseeing and supervising site visits and on-site commissioning to ensure projects are delivered successfully
• Managing and processing warranty claim orders accurately and efficiently
• Delivering technical product training sessions to internal teams and external partners

What You’ll Bring

• NZQA Trade Level 4 (TL4) certificate in Refrigeration & Air-Conditioning, EWRB Electrical Service Technician licence (ESTL) and HSNO Approved Fillers License
• Significant experience in service, repair, and diagnostics within the HVAC industry.
• A strong track record of fault-finding, problem-solving, and technical troubleshooting.
• Exceptional communication skills, both written and verbal, with excellent time management abilities.
• Expertise with VRF and inverter technology, and deep knowledge of HVAC systems.

What we offer

• Company vehicle
• Learning and Development to help you gain some extra skills!
• An additional day off for your wedding!
• PerksPlus! This provides employee discounts across 400 retailers in ANZ!
• EAP Service provided!

Globally, Mitsubishi Heavy Industries is committed to EEO, Workplace Health & Safety, cultural diversity, and fair workplace practices globally and boasts a great work-life balance for all employees. We highly encourage you to get onboard and apply now!

The successful candidate will be subjected to the appropriate background checks and can include a National Police Check, National Criminal History Check, VEVO Check, and Professional References. 

For more information about Mitsubishi Heavy Industries Air-Conditioners Australia, Pty. Ltd. please visit our website www.mhiaa.com.au