Hybrid Case Management Program Supervisor

Company Overview

Serving Children and Reaching Families, LLC (SCARF) is a leading provider of mental health, substance abuse, and community-based services across multiple counties. Our mission is to empower at-risk children and families to achieve their full potential through compassionate, evidence-based care and community engagement.

Job Overview

We are seeking a dedicated Hybrid Case Management Program Supervisor to oversee and coordinate our case management services to direct daily implementation and quality of the Comprehensive Needs of Fathers component across Circuits 9, 10, and 18. The position supervises CNF Case Managers and ensures timely eligibility review, assessment, individualized planning, service coordination, documentation, follow-up, and performance reporting. This role offers a dynamic opportunity to lead social service program staff, develop innovative programs, and ensure compliance with regulatory standards. The ideal candidate will possess strong leadership skills, extensive experience in social services, and a passion for supporting underserved communities through effective team management.

Position Details

• Full-time grant-funded position
• Schedule may include daytime, evening, and weekend hours
• Reports administratively to Serving Children leadership and coordinates grant performance with the Strong Men, Strong Families Program Manager
• Delivery organization: Serving Children and Reaching Families, LLC

Essential Duties and Responsibilities

• Supervise CNF Case Managers; assign caseloads, provide case consultation, and monitor workload and timeliness.
• Review eligibility, comprehensive assessments, individualized service plans, progress notes, referrals, follow-up, and closure records.
• Ensure active resource coordination and closed-loop referrals for employment, housing, child support, health, behavioral health, substance use, parenting, reentry, legal, transportation, and basic needs.
• Conduct documented supervision and quarterly file reviews; coach staff and track corrective actions.
• Monitor enrollment, service contacts, goal progress, completion, participant outcomes, county coverage, and contractual deliverables.
• Coordinate with RFEP, MPARMS, community providers, and the Program Manager while preserving role boundaries and participant consent.
• Support recruitment, onboarding, training, retention, performance evaluation, quality assurance, and continuous improvement.

Minimum Qualifications

• Bachelor's degree in social work, human services, psychology, counseling, sociology, public administration, or a related field.
• At least three years of case-management, family-service, behavioral-health, or human-services experience, including demonstrated lead or supervisory responsibility.
• Knowledge of person-centered assessment, service planning, community resources, documentation review, confidentiality, and performance monitoring.
• Ability to supervise a multi-county team, analyze program data, address performance gaps, and communicate with participants and partners.
• Applicable case-management training or certification must be completed when required by the approved program design, contract, or service standard.

Additional Requirements

• Employment is contingent on grant award, continued funding, and satisfactory performance.
• Complete all background screening, drug screening, driving-record review, and other checks required by law, contract, partner site, or organizational policy.
• Maintain a valid driver's license, reliable transportation, motor-vehicle insurance, and registration when travel is required.
• Protect confidential information; follow data-security, records-retention, safety, incident-reporting, grievance, nondiscrimination, and mandatory-reporting requirements.
• Maintain required training, credentials, and documentation throughout employment.
• Bilingual English/Spanish or English/Haitian Creole skills are preferred for positions serving multilingual communities.

Equal Opportunity Employer

SCARF Organization Inc. provides equal employment opportunities and prohibits discrimination and harassment based on any status protected by federal, state, or local law. Reasonable accommodations will be provided to qualified applicants and employees as required by law.

This position offers an engaging environment where your leadership can make a meaningful difference in the lives of individuals from underserved communities while advancing your career in social services administration. If you are committed to fostering positive change through team management and innovative program development, we encourage you to apply today.

Pay: $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Polk County, FL