Hygiene Coordinator

Are you the friendly, organized person patients are glad to see at the front desk? Edgewood Dental is a well-established, fee-for-service family practice in San Carlos with a 5.0-star Google rating from 180+ reviews. We are looking for an experienced Hygiene Coordinator to run our hygiene schedule, help patients understand and move forward with their care, and make every visit smooth from the first phone call to checkout.

What You'll Do

• Greet patients, check them in and out, and make every visit feel easy and personal
• Answer calls promptly and turn new-patient inquiries into booked appointments
• Follow up the same day on missed calls, voicemails and web leads
• Manage and coordinate the hygiene schedules for our three hygienists, keeping them full and running efficiently
• Schedule and confirm hygiene appointments, fill last-minute openings and coordinate schedule changes
• Make sure hygiene patients are reappointed before leaving the office whenever possible
• Manage recall, overdue hygiene patients and reactivation to support retention and continuity of care
• Communicate with the hygienists and clinical team to keep patient flow smooth and the schedule fully used
• Present treatment plans and cost estimates clearly after the doctor's diagnosis (when financial coordinator is busy)
• Discuss payment options and financing (when financial coordinator is busy)
• Follow up on pending and unscheduled treatment
• Verify PPO benefits and give patients accurate cost estimates before their visit
• Ask happy patients for Google reviews and referrals
• Keep records accurate in Dentrix and follow HIPAA

What You Bring

• 2+ years of dental front office experience
• Dentrix experience strongly preferred
• Working knowledge of dental PPO insurance, benefit breakdowns, CDT codes and claims
• Comfortable presenting treatment and discussing fees
• Warm, confident phone manner and great customer service
• Highly organized and detail-oriented
• Bonus: fee-for-service or out-of-network office experience, RevenueWell experience

Pay & Benefits

• $28–$32per hour, based on experience
• Health insurance (practice pays 50% of the base plan premium, after 90 days)
• 401(k) with employer match, up to 3.5% of pay (after 3 months)
• Paid vacation: 40 hours your first year, growing to 80 and then 120 hours with years of service
• 40 hours of paid sick leave every year, plus 8 paid holidays
• Complimentary dental care for you
• Monday–Friday schedule, weekends off

Schedule: Monday to Friday, day shift

Pay: $28.00 - $32.00 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person