i-Site Visitor Industry Representative

Join Us at New Plymouth District Council!

Tūhono mai ki Te Kaunihera-ā-Rohe o Ngāmotu!

Who are we? - Ko wai mātou?

Te Kaunihera-ā-rohe o Ngāmotu - New Plymouth District Council (NPDC) is shaping the future of our district. We're here to serve our community and create a place where people love to live, work and visit. Guided by the principles of Te Tiriti o Waitangi, we're committed to building strong partnerships that honour and celebrate our rich cultural heritage.

At Te Kaunihera-ā-rohe o Ngāmotu, we're proud to be an inclusive and dynamic organisation that values people, creativity and progress. If you're passionate about making a real impact and being part of something bigger, this is the place for you.

The opportunity - Te āheinga

At New Plymouth District Council, we're dedicated to showcasing the unique cultural and natural heritage of our region. Our Cultural Experiences Team plays a pivotal role in connecting visitors with the vibrant stories, landscapes, and communities that define Taranaki. We're looking for an enthusiastic and knowledgeable individual to join our i-Site team on a casual basis, helping create memorable experiences for visitors.

As an i-Site Visitor Industry Representative, you'll be the go-to source for expert advice, information, and connections to the very best Taranaki has to offer, all from the heart of New Plymouth's i-SITE and box office, located within Puke Ariki Museum. Through outstanding customer service and local knowledge, you'll help visitors make the most of their time in our region while delivering a welcoming and engaging experience.

Key responsibilities - Ngā haepapa matua

• Provide outstanding customer service that consistently exceeds visitor expectations
• Be a champion and cheerleader for all that Puke Ariki and Taranaki have to offer visitors
• Process event, travel and tourism experience bookings and tickets
• Support retail sales and activities from the Puke Ariki Store
• Clearly communicate information with a wide range of people and personalities
• Stay up to date with visitor and event industry news, information and technologies

Essential skills and experience - Ngā pūkenga me ngā wheako

• Excellent regional and national tourism knowledge and an understanding of where the latest tourism information is accessed
• Track record of delivering great customer service and/or travel and tourism industry experience
• Proven ability to work with online booking systems
• Knowledge of Te Reo Māori is an advantage

What we offer - Ngā Ratonga

At New Plymouth District Council, we're all about creating a positive and rewarding work environment, no matter your role.

As a casual team member, you'll enjoy:

• A supportive and inclusive workplace
• Opportunities to learn on the job
• A chance to grow your skills and experience
• Being part of a team that values culture, connection, and community impact

You can expect to start in this casual role on between $30.55 and $31.20 per hour.

Applications close Sunday 1st November 2026

Te Kaunihera-ā-rohe o Ngāmotu is an equal opportunity employer (EOE), and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.