I2C Specialist

About the job As a key member of our Invoice-to-Cash (I2C) team, you will play an important role in ensuring healthy cash flow, delivering excellent customer service, and supporting business growth across the region. You will collaborate closely with customers, Sales, Supply Chain, and Finance teams to drive operational excellence and process improvements. Responsibilities

• Manage timely customer payment allocation by matching payments against invoices and recording claims with the correct root cause.
• Proactively follow up on overdue invoices to support effective cash collection.
• Record and resolve customer claims, coordinating with customers and business teams to secure payment where appropriate.
• Perform customer credit assessments, manage credit limits, and support manual order releases in line with company policies.
• Manage TTM activities, including customer invoicing, payments-out, repayment schedules, and DTO forecasting support.
• Support month-end closing activities by ensuring accrual accuracy and reviewing aging balances.
• Ensure invoices are issued accurately, completely, and on time.
• Build strong relationships with customers and key stakeholders across Sales, Supply Chain, and Finance.
• Contribute to finance transformation and continuous improvement initiatives.
• Maintain effective internal controls and support the implementation of corrective action plans.

What You'll Gain

• End-to-end exposure to the Invoice-to-Cash process within a leading multinational organization.
• Opportunities to collaborate with regional and global stakeholders across Finance, Commercial, and Customer Service functions.
• Exposure to credit management, collections strategy, dispute resolution, and cash flow optimization.
• Experience driving process improvements and operational excellence initiatives in a Best-in-Class shared services environment.
• A collaborative culture that supports continuous learning, professional growth, and career development.

About you What We're Looking For

• Bachelor's Degree in Accounting, Finance, or a related field.
• 2+ years of experience in Accounts Receivable, Credit Management, Invoice-to-Cash (I2C), Customer Service, or related finance functions.
• Good understanding of I2C processes, Accounts Receivable, and credit management practices.
• Experience in the FMCG industry is an advantage, particularly within the beverage or nutrition sector.
• Strong communication and stakeholder management skills with the ability to collaborate across teams.
• Proactive, accountable, and solution-oriented, with strong attention to detail.
• Adaptable, eager to learn, and driven to continuously improve processes.
• Fluency in both written and spoken Mandarin and English is required to effectively support stakeholders,customers, suppliers, and business partners across the China market.
• Proficient in Microsoft Office applications, especially Excel.
• SAP experience is an added advantage

About us

At Danone Business Services APAC (DBS APAC) , we are a high-performing team passionate about delivering excellence, driving transformation, and creating value across the Asia-Pacific region.

Our ambition to be Best-in-Class inspires us to innovate boldly, collaborate effectively, and continuously improve the way we serve our stakeholders.

Join Us and Make a Difference

Be part of an organization where your ideas are valued, your growth is supported, and your work contributes to a larger purpose beyond business success.

Shape the future with us. Make a positive impact on people, communities, and the planet. One Planet. One Health. By You.