IAM Business Analyst

Job Description: This individual will be responsible for interacting with the project team, multiple other project teams, and with clients to perform functional & technical requirements analysis, documentation, and validation for new and existing software development. This individual will create new or update existing user stories, acceptance criteria, assist in the gathering meeting notes, preparation of weekly status reports and presenting status updates to the team and client. As needed, the analyst will help facilitate team and stakeholder discussions, remove team impediments, and coordinate with other scrum teams to deliver high quality products. The analyst will also provide production support.

Required Skills:

• Experience/understanding for developing requirements documentation such as: User Stories, System Requirements, Use Cases and Acceptance Criteria
• Ability to analyze user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities, workflow, and scheduling limitations.
• Knowledge of Software Development Agile Frameworks, including Scaled Agile, Scrum and Kanban
• Ability to conduct necessary research and provide indepth analysis to resolve production issues
• Ability to maintain ownership of tasks until resolution, manage competing priorities, and provide timely solutions to the team, while remaining flexible with continually changing priorities
• Ability to serve as the liaison between the project manager, development team, and client to clarify requirements, confirm system behavior, delegate issues & support request assignments and escalate issues to the Project Manager/Scrum Lead
• Understanding of User Guides/Online Help documentation, Release Notes, End User Communication and Training materials
• Proficient in Microsoft Suite: Word, PowerPoint, Visio, SharePoint

Preferred Skills:

• Ability to learn quickly, selfstarter and detail oriented
• Ability to analyze disparate systems to identify gaps and potential impacts
• Ability to develop business workflows
• Experience using Jira and Confluence for requirements documentation
• Experience working with stakeholders and product owner to define the target state of a system and identify/document gap for software applications
• Excellent communication skills (written and oral) with a demonstrated ability to develop presentation materials, lead and facilitate team meetings sessions
• Experience/understanding of SQL and completing database queries to support analysis
• Experience using Atlassian tools (JIRA + Confluence) or similar product

About Surge InfoTech LLC

We are an IT Consulting Company specializing in transformative solutions. We provide comprehensive services including Enterprise Architecture, Application Modernization, and Talent Management. With a focus on innovation and efficiency, we empower businesses to navigate the complexities of the digital landscape. Our dedicated team of experts collaborates closely with clients to optimize their IT infrastructure, streamline applications, and cultivate a high-performing workforce. Through cutting-edge technologies and strategic insights, we drive sustainable growth and enhance operational excellence for organizations of all sizes.