Zodiac Solutions, Inc

Role: Cybersecurity Saviynt
Location: USA, Remote
Job Type: Contract
Years of Experience
<ul>
<li>8+ years of experience in supporting Saviynt identity and access management (IAM) solutions, responsible for resolving complex technical issues, architecting solutions, and ensuring the success of our clients' IAM implementations.</li>
</ul>
General Description
<ul>
<li>Resolution of highly complex technical issues related to Saviynt's platform.</li>
<li>Maintain and monitor existing Saviynt integrations, workflows, and configurations</li>
<li>Support JDBC and API based application onboarding by performing testing and resolving the issues</li>
<li>Knowledge of Saviynt connectors for various applications, ensuring seamless integration and access governance. Ability to configure, troubleshoot, and optimize connector performance.</li>
<li>Join major incident management bridge in case of P1 issues</li>
<li>Troubleshoot and resolve escalated issues from L2, ensuring timely resolution</li>
<li>Provide support for complex user/access provisioning issues</li>
<li>Troubleshoot any integration/connector related issues</li>
<li>Fix issues related to approval and request based workflows</li>
<li>Analyze trends in incidents management to identify causes and propose long term solution</li>
<li>Perform root cause analysis for P1 &amp; P2 issues, fix them and update SOPs</li>
<li>Ensuring all the IAM services are up and running and proactively monitor Saviynt EIC services</li>
<li>Support L2 resource for any issues which require heavy configuration changes</li>
<li>Assist in debugging and troubleshooting issues, including collaboration with technology vendors</li>
<li>Act as single point of contact for HP</li>
<li>Provide continuous improvement ideas</li>
<li>Provide exceptional customer service and technical support to clients, ensuring their IAM needs are met.</li>
<li>Mentor and train support teams on architectural best practices and innovative solution design.</li>
</ul>
Technical Requirements
<ul>
<li>Profound expertise in Saviynt's IAM platform, including in-depth knowledge of configurations, integrations, and customization.</li>
<li>Advanced understanding of IAM technologies, concepts, and best practices.</li>
<li>Strong experience in troubleshooting and resolving complex technical issues within Saviynt.</li>
<li>Proven ability to architect and design innovative solutions based on Saviynt to meet unique client requirements.</li>
<li>Proficiency in managing and maintaining Saviynt's IAM systems at an architectural level.</li>
<li>Comprehensive knowledge of scripting languages and tools for automating IAM processes.</li>
<li>Expertise in access control, security protocols, and IAM administration.</li>
<li>Thorough understanding of regulatory compliance standards relevant to IAM, such as GDPR, HIPAA, or similar regulations.</li>
<li>Familiarity with Active Directory, LDAP, and other authentication protocols.</li>
</ul>
Soft Skills
<ul>
<li>Exceptional analytical and problem-solving skills.</li>
<li>Excellent communication and interpersonal skills to collaborate with clients and cross-functional teams.</li>
<li>Strong leadership abilities to guide and mentor support teams.</li>
<li>Creativity and adaptability to architect innovative solutions to complex IAM challenges.</li>
<li>Dedication to providing excellent customer service and technical support.</li>
<li>Detail-oriented with a commitment to delivering high-quality architectural designs and solutions.</li>
<li>Ability to work both independently and as part of a team, managing tight schedules for multiple deadlines.</li>
</ul>
Certifications (Preferred)
<ul>
<li>Saviynt L100, L200 trainings</li>
<li>Certified Information Systems Security Professional (CISSP)</li>
<li>Educational Qualifications</li>
<li>University degree in IT or/and IT Security</li>
</ul>

IAM Cybersecurity Saviynt

IAM Cybersecurity Saviynt

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