IAM Specialist

Role Purpose

The Automation Specialist will design, build, test, and implement automated workflows and integrations supporting the future-state Local Administrator Access operating model.

Working alongside the Technical Business Analyst, the role will focus on replacing manual processes with scalable automation, improving user experience, and delivering sustainable operational efficiencies.

Automate request intake, validation, approval, training checks reporting, and removal flags.

Key Responsibilities

Workflow Automation

• Design and implement automated request, approval, and fulfilment workflows.

• Configure workflow orchestration and approval routing.

• Automate notifications, escalations, exception handling, and attestation activities.

• Streamline manual operational activities through workflow automation.

• Automate Local Admin request, validation, approval, fulfilment, monitoring, and removal where possible.

• Uplift Jira / SailPoint workflows to enable faster and more automated responses.

Systems Integration

• Build integrations between request management, identity, endpoint management, and approval platforms.

• Leverage APIs, connectors, and enterprise automation tooling.

• Enable data exchange across Cyber, EUX, and Identity systems.

• Support automation of access validation, reporting, and governance activities.

Technical Solution Delivery

• Translate business requirements into technical workflow solutions.

• Develop automation standards, reusable components, and implementation patterns.

• Conduct testing, defect resolution, and deployment activities.

• Support transition into operational support.

User Experience Improvement

• Simplify request submission and fulfilment journeys.

• Reduce manual touchpoints and approval delays.

• Improve transparency and visibility of request status.

• Design self-service capabilities where appropriate.

Reporting and Continuous Improvement

• Develop operational dashboards and automation reporting.

• Measure workflow performance and automation effectiveness.

• Identify further automation opportunities across adjacent processes.

• Provide recommendations for ongoing optimisation.

Success Measures

• End-to-end workflow automation implemented.

• Manual processing effort significantly reduced.

• Approval turnaround times improved.

• Automated governance and reporting established.

• Sustainable support model implemented.

• Reusable automation patterns created for future use cases.

Accountabilities

• Work as a paired delivery team.

• Participate in discovery and design workshops.

• Engage with Cyber, EUX, Identity, and Engineering stakeholders.

• Support delivery of risk remediation commitments.

• Promote standardisation, automation, and simplification.

• Identify opportunities to improve employee experience while reducing security risk.